**Experienced Customer Success Manager – Strategic Account Services (SAS) Team of arenaflex Retail Business Services**

At arenaflex, we're revolutionizing the way businesses grow and thrive on our platform. With over 300 million customers shopping in our store, we're constantly innovating to help our third-party sellers reach new heights. As a Customer Success Manager on our Strategic Account Services (SAS) Team, you'll have the exciting opportunity to shape and deliver on a strategy for managing arenaflex Seller Partners. Join our dynamic team and help small and medium-sized businesses on arenaflex grow fast by mastering the fundamentals of selling on our platform.

• *About arenaflex**

arenaflex strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience – arenaflex continues to grow and evolve as a world-class e-commerce platform. Our evolution from website to e-commerce partner to development platform is driven by the spirit of innovation that is part of our DNA.

• *Key Job Responsibilities**

As a Customer Success Manager on our SAS Team, you'll have the following key responsibilities:

• **Manage a portfolio of 15-20 Sellers**: Drive sustainable revenue growth for your sellers by providing strategic advice on marketplace programs, tools, and processes.
• **Analyze customer data**: Use data to identify areas of opportunity and provide recommendations to maximize your sellers' potential.
• **Implement and track metrics**: Use key metrics to guide your work and uncover hidden areas of opportunity for your sellers.
• **Identify and engage with prospective Sellers**: Qualify and engage with potential sellers for our SAS program based on a clear understanding of our sellers and their needs.
• **Build and execute on a joint business plan**: Develop a business plan that delivers on key business opportunities and relevant KPIs for your sellers and arenaflex.
• **Conduct deep dive analysis**: Analyze seller issues and publish recommendations and action plans based on data to improve seller experience.
• **Develop a thorough understanding of the arenaflex Marketplace ecosystem**: Manage additional projects around our newly launched Paid Service, including process improvements, tool and content development, competitive analysis, and sales analysis.
• **Conduct regular WBRs and MBRs**: Hold regular business reviews with your sellers to highlight business metric performance and build action plans.

• *A Day in the Life**

As a Customer Success Manager on our SAS Team, you'll have the opportunity to work with smaller, younger, and more innovative businesses that sell on arenaflex. You'll provide sellers with consulting on various aspects that contribute to faster growth on our platform, including support with their supply chain, merchandising, selection & conversion, and analytics. You'll work closely with your sellers to support them in their strategic growth and have the opportunity to take ownership in various projects, help evolve the program, and develop expertise in a focused topic area.

• *Basic Qualifications**

To be successful in this role, you'll need:

• 2+ years of sales or account management experience
• 2+ years of digital advertising and client-facing roles experience
• Experience with Excel
• Experience analyzing data and best practices to assess performance drivers

• *Preferred Qualifications**

If you have:

• Experience analyzing key open issues and resolution metrics for each of the managed accounts
• Experience in relationship management within technology, start-ups, or SaaS Platforms

• *Our Inclusive Culture**

At arenaflex, we're committed to creating an inclusive culture that empowers our employees to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit our website for more information.

• *Work Environment and Company Culture**

As a Customer Success Manager on our SAS Team, you'll work in a fast-paced, dynamic environment with a team of passionate and innovative professionals. You'll have the opportunity to collaborate with colleagues based in the USA and work on projects that drive business growth and customer satisfaction. Our company culture is built on the principles of innovation, customer obsession, and operational excellence.

• *Compensation, Perks, and Benefits**

arenaflex offers a competitive compensation package, including a salary, bonus structure, and benefits. You'll also have access to a range of perks and benefits, including professional development opportunities, flexible work arrangements, and a comprehensive health and wellness program.

• *Career Growth Opportunities and Learning Benefits**

As a Customer Success Manager on our SAS Team, you'll have the opportunity to develop your skills and expertise in a fast-paced, dynamic environment. You'll work on projects that drive business growth and customer satisfaction, and have the opportunity to take ownership in various projects, help evolve the program, and develop expertise in a focused topic area. You'll also have access to a range of learning benefits, including training programs, mentorship opportunities, and professional development resources.

• *Regular Shift Timing**

The regular shift timing for this role is 4 PM to 1 AM IST.

• *How to Apply**

If you're passionate about helping small and medium-sized businesses grow and thrive on our platform, we want to hear from you. Apply now to join our dynamic team as a Customer Success Manager on our Strategic Account Services (SAS) Team.

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