Experienced Customer Success Manager – US Public Sector at careerzynith

Join careerzynith, a pioneering company at the forefront of AI research and development, as we embark on a mission to scale intelligence and serve humanity. As an Experienced Customer Success Manager – US Public Sector, you will play a pivotal role in driving business transformation and AI adoption among government agencies, state/local entities, and public sector organizations.

• *About careerzynith**

careerzynith is a team of researchers, engineers, designers, and innovators passionate about harnessing the power of AI to create magical experiences. Our mission is to empower developers and enterprises to build AI systems that drive meaningful impact. With a strong focus on ethics, safety, and responsible AI development, we strive to create a better future for all.

• *About the Role**

We are seeking an experienced Customer Success Manager to join our dynamic team, dedicated to partnering with public sector customers to unlock business value through the deployment of our advanced Language Learning Model (LLM). As a key member of our Customer Success team, you will engage with a diverse range of Enterprise customers, guiding them through complex implementations of careerzynith's solutions to drive adoption and maximize value.

• *Key Responsibilities**

• Deliver outstanding customer outcomes, demonstrated through successful product deployments, increased adoption, and high customer satisfaction levels.
• Define and manage structured onboarding and deployment projects for various careerzynith products, ensuring seamless adoption and measurable success.
• Provide change management expertise to guide organizations through the adoption journey and maximize the impact of our solutions.
• Codify best practices, guides, and FAQs based on customer interactions.
• Gather customer feedback, identify trends, and communicate insights to internal stakeholders for product planning considerations.
• Collaborate with the Sales team for smooth handoffs between pre- and post-sale processes and for ongoing relationship management.
• Travel approximately 15% of the time to build strong customer relationships and understand their business goals.
• Create and execute customer success plans outlining goals, challenges, KPIs, and timelines.
• Advocate for customers internally, ensuring their needs are met within product development and organizational strategies.
• Identify and address at-risk renewals or user churn in collaboration with relevant internal teams.
• Foster customer advocacy and facilitate testimonials and case studies.

• *Qualifications**

• 6+ years of experience in customer-facing roles, especially with C-level technical audiences in complex global organizations.
• Full professional fluency in English is required.
• Proven experience leading complex implementations of Generative AI or traditional ML solutions, with a focus on measurable business outcomes.
• Exceptional presentation and communication skills, particularly when engaging with executives and leaders.
• Strong problem-solving abilities and adeptness at managing multiple projects with effective prioritization.
• A humble attitude with a desire to help others and a commitment to learning new knowledge to ensure team and customer success.
• A solid track record of delivering and scaling exceptional customer experiences.
• A personal commitment to fostering the safe and ethical evolution of AI.
• Prior experience working with government agencies, state/local entities, or public sector organizations.
• Familiarity with government compliance requirements (e.g., data security, accessibility standards, and privacy regulations).
• Knowledge of public sector budget cycles, funding mechanisms, and procurement processes.
• Certifications (e.g., CCIE, Salesforce GovCloud) or experience with technology architectures used in government environments.
• Experience addressing public sector-specific pain points (e.g., legacy systems, limited resources, and bureaucratic hurdles).

• *Preferred Qualifications**

• 8+ years of customer success or similar experience, preferably with a technical enterprise product.
• 5+ years managing relationships with large, complex global organizations.
• Experience working with Global 1000 Enterprise customers and managing success programs.
• Strong relationship-building skills across matrixed organizations.
• Ability to proactively identify product pain points and customer needs.

• *Work Environment and Company Culture**

careerzynith is committed to creating an inclusive work environment that values diversity, equity, and inclusion. Our team is passionate about innovation, collaboration, and making a meaningful impact. As a Customer Success Manager, you will have the opportunity to work closely with a talented team of researchers, engineers, and designers who are shaping the future of AI.

• *Compensation, Perks, and Benefits**

careerzynith offers a comprehensive compensation package, including:

• Competitive salary and bonus structure
• Comprehensive health and dental benefits
• 100% Parental Leave top-up for 6 months
• Personal enrichment benefits towards arts and culture, fitness and well-being, quality time, and workspace improvement
• Remote-flexible work arrangement with offices in Toronto, New York, San Francisco, and London
• Co-working stipend
• 6 weeks of vacation

• *How to Apply**

If you are a motivated and experienced professional with a passion for AI and customer success, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, qualifications, and why you are the ideal candidate for this role.

• *Equal Opportunities**

careerzynith is an equal opportunities employer and welcomes applicants from all backgrounds. We are committed to providing equal opportunities and strive to create an inclusive work environment for all. If you require any accommodations during the recruitment process, please submit an Accommodations Request Form, and we will work together to meet your needs.

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