Experienced Customer Support Agent – Remote (Must Reside in the US)

At careerzynith, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about making a difference in the lives of real estate professionals. With a strong foundation built on our core values of Awareness, Execution, Obsession, Ownership, Humility, Radical Candor, Urgency, Greatness, and Inches, we're committed to creating a work environment that fosters growth, collaboration, and a sense of belonging.

As a Customer Support Agent at careerzynith, you'll be an integral part of our 24/7 support team, providing exceptional customer, technical, and product support to our customers across the United States and Canada. If you're a customer service enthusiast with a passion for technology and a knack for problem-solving, we want to hear from you!

• *About careerzynith**

careerzynith is a leading provider of cutting-edge software solutions for the real estate industry. Founded in 2011 by our CEO, Tyler Smith, our company has grown from a small kitchen table startup to a thriving organization with over 180 employees spread across the United States. Our software supports over 300,000 users across 5,000 offices nationwide, including 8 of the 15 largest real estate brokerages in the country.

At careerzynith, we're committed to innovation, customer satisfaction, and employee growth. We believe that our employees are the driving force behind our success, and we're dedicated to creating a work environment that encourages collaboration, creativity, and a sense of purpose.

• *Our Core Values**

Our core values are the foundation of our company culture and guide our decision-making processes. They are:

• Awareness: We're aware of our strengths, weaknesses, and opportunities for growth.
• Execution: We take action and deliver results.
• Obsession: We're passionate about our work and committed to excellence.
• Ownership: We take ownership of our work and our mistakes.
• Humility: We're humble and willing to learn from others.
• Radical Candor: We're direct, honest, and kind in our communication.
• Urgency: We prioritize tasks and meet deadlines.
• Greatness: We strive for excellence in everything we do.
• Inches: We focus on small, incremental improvements that add up to big results.

• *The Job**

As a Customer Support Agent at careerzynith, you'll be responsible for providing exceptional customer, technical, and product support to our customers. Your primary responsibilities will include:

• Responding to customer support tickets and resolving issues in a timely and professional manner.
• Building customer rapport and providing personalized support.
• Contributing to the efficiency of the software support department and supporting team members.
• Maintaining expert-level proficiency on the careerzynith platform and resolving customer issues.
• Troubleshooting technical issues and communicating effectively with customers.
• Identifying, testing, and escalating website issues to QA as necessary.
• Using downtime to complete File Recs from the service queue or completing other tasks assigned by Department Leadership or Management.

• *Requirements**

To be successful in this role, you'll need:

• Experience providing high-level customer service, preferably in a technology environment or call center.
• Experience multi-tasking multiple responsibilities.
• Experience with both Microsoft and Mac platforms.
• Experience using a variety of different web browsers.
• Ability to type 40+ WPM.
• Excellent written and verbal communication skills.
• Excellent teamwork skills.

• *Benefits**

As a Customer Support Agent at careerzynith, you'll enjoy a range of benefits, including:

• Competitive hourly rate: $24.00 per hour.
• $1000 referral bonuses.
• 15 PTO days per year.
• 16 paid holidays per year (5 floating to be used at any time).
• Paid day off on your birthday.
• 5 Days Paid Bereavement Leave.
• 6 Weeks Paid Parental Leave.
• Medical, Dental, and Vision Insurance.
• Short and Long Term Disability Insurance.
• Company-paid Life Insurance.
• Flexible Spending Account (FSA).
• Health Spending Account (HSA).
• 401k + match.
• Employee Stock Purchase Plan opportunities.

• *Work Environment**

Our Customer Support Team operates on a 24/7 basis, 364 days a year, including all major holidays. Each team member is assigned to a 4×10 schedule (4 shifts per week, 10 hours per shift) determined through a seniority-based shift bid process.

• *How to Apply**

If you're a motivated and customer-focused individual with a passion for technology and problem-solving, we want to hear from you! Please submit a concise and thoughtful application, including your resume and a cover letter outlining your experience and qualifications.

Apply Now!

• *Equal Employment Opportunity**

careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive, respectful, and supportive of all employees.

• *Your Privacy**

Your privacy is important to us. Learn more about what data is collected and how we use it here.

• *Stay Connected**

Follow us on social media to stay up-to-date on the latest news and updates from careerzynith:

• Facebook: [link]
• Instagram: [link]
• YouTube: [link]
• LinkedIn: [link]
• Twitter: [link]

We look forward to hearing from you!

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