Experienced Customer Support Associate, Bilingual German – Starlink Customer Experience Team at careerzynith

At careerzynith, we're revolutionizing the way people connect with the world. Our Starlink satellite constellation is poised to deliver low-latency broadband internet to every corner of the globe. As a key member of our Customer Support team, you'll be the face of Starlink to our customers, ensuring they have an exceptional experience with our cutting-edge technology. If you're passionate about delivering top-notch support, have a knack for problem-solving, and are fluent in German, we want to hear from you.

• *About careerzynith and the Starlink Customer Experience Team**

careerzynith is a pioneering company that's pushing the boundaries of space technology. Our mission is to make humanity a multi-planetary species, and we're actively developing the technologies to make this possible. The Starlink Customer Experience Team is a dynamic and fast-paced group of professionals who are dedicated to providing world-class support to our customers. As a Customer Support Associate, you'll be part of a team that's passionate about delivering exceptional experiences and exceeding customer expectations.

• *Responsibilities**

As a Customer Support Associate, you'll be responsible for:

• Triage and resolve customer issues across multiple channels (digital, voice, etc.). Be a relentless internal advocate for the customer within careerzynith
• Provide technical support to customers using hardware, software, and network expertise
• Surface product, process, and training issues by pairing quantitative and qualitative methods. Be the voice of the customer, in the language of the business
• Collaborate with internal teams to create and improve troubleshooting workflows and resolve root-cause issues
• Create and maintain an internal knowledge base and help center collateral

• *Key Skills and Qualifications**

To be successful in this role, you'll need:

• High school diploma or equivalency certificate
• 1+ years of experience in a front-line customer support role
• Fluency in English and German
• Excellent problem-solving and sleuthing skills. You go beyond just the apparent and available answer and do what it takes to satisfy the customer. You are relentless and own it
• Excellent written and verbal communication skills. Talking with others comes naturally, you derive satisfaction from resolving their issues, and you can distill complex concepts into the simplest explanations
• Excellent empathy, active listening, and resiliency skills. You internalize customer concerns, solve them, and keep it positive
• Strong attention to detail and time management skills. You take pride in your craft
• Willingness and ability to flex weekend and night shift hours as needed to support our growth
• Experience in a training, learning and development, analytics, service design, vendor management, or content management role
• Start-up, consulting, or other demonstrated experience in a high-growth, fast-paced environment
• Technical aptitude - experience with networking, hardware troubleshooting, software development, etc.

• *Additional Requirements**

• Must be willing to work all shifts, overtime, holidays, and/or weekends as needed
• This is not a remote position and will require relocation if not already local to the Bastrop, TX area
• Must be available for one of the following shift schedules:
+ 1st shift: Monday - Friday (5:00AM - 3:30PM)+ 2nd Shift: Monday - Friday (3:30PM - 2:00AM)+ 3rd shift: Saturday - Wednesday (5:00AM - 3:30PM)+ 4th shift: Saturday - Wednesday (3:30PM - 2:00AM)

• *ITAR Requirements**

To conform to U.S. Government export regulations, applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITAR here.

• *Equal Opportunity Employer**

careerzynith is an Equal Opportunity Employer; employment with careerzynith is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.

• *Applying to careerzynith**

If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you. Apply now to join the careerzynith team and be part of a revolution that's changing the way people connect with the world.

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