Experienced Customer Support Coordinator – Temporary Role (Remote) at careerzynith
At careerzynith, we're on a mission to empower people with hearing loss to connect with their world. As a leading innovator in the direct-to-consumer hearing care space, we're committed to making our hearing care solutions more accessible and affordable. We're seeking an experienced Customer Support Coordinator to join our remote team on a temporary basis, with the possibility to extend or convert to permanent employment.
- *About careerzynith**
careerzynith is a dynamic and data-driven organization that cares deeply about our employees and customers. We're led by a diverse crew of talented thinkers, creators, and doers who are as collaborative as they are compassionate (and passionate). Our team includes individuals from various backgrounds, including actors, sommeliers, top-chefs, dancers, black belts, filmmakers, and furry sidekicks. We're proud to be a part of the GN family, a global pioneer in intelligent audio solutions.
- *The Role**
As a Customer Support Coordinator at careerzynith, you'll play a pivotal role in our mission to empower people with hearing loss. You'll provide efficient and friendly assistance to our customers in an omnichannel support environment, with a focus on phone calls, emails, customer tasks, live chats, and other channels. You'll serve as a representative of our best-in-class customer care team, triaging support channels, handling administrative tasks, and ensuring seamless coordination with other teams by utilizing multiple software systems. This is a temporary position with full-time hours from November 18, 2024, until January 12, 2025, with the possibility to extend or convert to permanent employment.
- *Key Responsibilities**
- Complete inbound work in an omnichannel support environment, with a focus on phone calls, emails, customer tasks, live chats, and other channels
- Independently complete administrative tasks according to standard operating procedures, including: + Scheduling and rescheduling customer appointments+ Processing order cancellations, returns, and warranties+ Providing customers with shipping and order statuses+ Placing orders for additional supplies
- Develop and maintain a working knowledge of our products to provide Level 1 Product Support information to customers
- Properly address and route customers' support needs, including complaints, leveraging a proficient and current understanding of careerzynith services
- Contribute to a larger team; meet department performance KPIs and productivity benchmarks, and adhere to expectations regarding time and attendance
- Ensure our customers' privacy and security; follow policies and procedures related to customer verification, data security, and other compliance requirements
- Act as an ambassador of the careerzynith culture by embodying our values in each internal and external interaction
- *What You'll Bring**
- 1+ years of previous experience working in a high-volume call center environment or providing remote (phone/video) customer support
- Strong written and verbal communication skills, delivered with a friendly and professional tone
- Demonstrated ability to effectively de-escalate and preempt frustration in customer interactions, fostering positive experiences and resolutions
- Intermediate to advanced computer skill proficiency and familiarity working with support software; Salesforce experience a plus
- Comfort working independently and efficiently in a fast-paced, high-touch support environment
- Strong written and verbal communication skills; ability to read, write, speak, and comprehend English effectively to assist customers via phone, video call, cases, real-time chats, and emails; proficiency in Spanish is preferred
- Ability to work one of the following schedules. Please indicate your 1st and 2nd preference within your application: + A: Mon, Tue, Wed, Fri: 8 am - 4 pm (ET); Sat: 10 am - 6 pm (ET)+ B: Mon, Tue, Wed, Fri: 9 am - 5 pm (ET); Sat: 10 am - 6 pm (ET)+ C: Mon, Tue, Thurs, Fri: 9 am - 5 pm (ET); Sat: 10 am - 6 pm (ET)+ D: Mon, Tue, Thurs, Fri: 10 am - 6 pm (ET); Sat: 10 am - 6 pm (ET)+ E: Mon, Tue, Wed, Thurs, Fri: 8 am - 4 pm (ET)+ F: Mon, Tue, Wed, Thurs: 11 am - 7 pm (ET); Sat: 10 am - 6 pm (ET)
- *Compensation and Benefits**
Our compensation is competitive, with a rate of $20.00 to $24.00 per hour. As an careerzynith employee, you'll also enjoy a range of benefits, including:
- Comprehensive health insurance
- 401(k) matching program
- Paid time off and holidays
- Opportunities for professional growth and development
- A dynamic and supportive work environment
- *Why Join careerzynith?**
At careerzynith, we're passionate about making a difference in the lives of people with hearing loss. We're committed to creating a workplace culture that's inclusive, supportive, and empowering. If you're looking for a challenging and rewarding role that aligns with your values, we encourage you to apply.
- *How to Apply**
If you're ready to take the next step in your career, please submit your application through our website. We can't wait to hear from you!
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