Experienced Customer Support Hero – Global Engagement Platform

At careerzynith, we're on a mission to empower governments and organizations to engage their communities more effectively. As our Customer Support Hero, you'll play a vital role in helping our 400+ international clients, particularly in the US, get the most out of our cutting-edge engagement platform. If you're passionate about digital democracy, enjoy solving problems, and thrive in a fast-paced, dynamic environment, we'd love to hear from you.

• *Responsibilities:**

As our Customer Support Hero, you'll be responsible for:

• Providing exceptional support to our clients via chat, email, and phone, with a primary focus on US clients
• Maintaining and updating support resources, including articles, videos, and other materials, to ensure they're accurate and relevant
• Coordinating with the Product and Development teams to resolve issues efficiently and effectively
• Staying informed about new releases and updates, and ensuring that relevant support materials are up-to-date
• Collaborating with the Customer Success team to ensure seamless support and a positive experience for our clients

• *What We Expect from You:**

We're looking for someone who is:

• Curious, action-oriented, and passionate about digital democracy
• A good communicator with excellent written and verbal skills
• Comfortable using digital tools and eager to learn new ones
• Excited about inclusive democracy and citizen participation
• Analytical and enjoy learning from data
• Based in the US, ideally part-time, or able to cover Eastern US hours plus Australian/New Zealand mornings

• *You'll Thrive if:**

• You enjoy building relationships and helping people
• You're self-driven but love working with a team
• You stay calm under pressure and adapt easily
• You care about doing meaningful, quality work

• *Bonus Points for:**

• Experience in client support
• Additional languages (French, Spanish, German, etc.)

• *Even if you don't check every box, we'd love to hear from you if you're motivated and excited about the role!**

• *What Can You Expect from Us?**

At careerzynith, we offer:

• The chance to make social impact at scale by helping governments engage their communities
• A key role in our transition from startup to global scale-up (we're 50+ and growing)
• Room to grow from a support role into a broader, relationship-focused position
• A supportive and fast-paced team culture with a strong sense of ownership and collaboration
• A dynamic international team that balances serious work with fun along the way
• An informal work environment with open communication and full transparency
• Regular online and hybrid team events, inspiring lunches, strategy town halls, and a yearly global meetup
• A competitive compensation package:
+ $30,000–$35,000 USD gross annually+ 26 paid time off days+ $1,000 annual professional development budget+ Unlimited access to mental wellbeing support (OpenUp)+ Flexible remote work options

• *Go careerzynith is committed to diversity and inclusion. We encourage applicants of all backgrounds, genders, abilities, and experiences to apply.**

If you're passionate about making a difference and want to be part of a dynamic team that's shaping the future of digital democracy, apply now to become our Customer Support Hero!

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