**Experienced Customer Support Representative – Community-Focused Banking at arenaflex *Voted Best Places to Work 2024***
- *Join arenaflex, a community-focused bank that values integrity, accountability, and lifelong learning, as we continue to grow and thrive in the ever-changing financial landscape.**
At arenaflex, we're committed to delivering exceptional service to our customers through various communication channels. As a Customer Support Representative, you'll play a crucial role in addressing customer inquiries, providing guidance on banking products and services, and ensuring compliance with operational policies and regulations. If you're a motivated and customer-centric individual seeking unlimited career growth and development opportunities, we want to hear from you!
- *About arenaflex**
arenaflex is a community-focused bank that has been serving our customers for years. We're proud to have been voted one of the Best Places to Work in 2024, and we're committed to maintaining a positive and inclusive work environment. Our team is dedicated to delivering exceptional service to our customers, and we're always looking for talented individuals to join our team.
- *Responsibilities**
As a Customer Support Representative at arenaflex, you'll be responsible for:
- Evaluating and responding timely to a wide variety of customer issues via phone call, chat, or email.
- Providing expertise and guidance to customers while educating them on products, services, and technology.
- Answering inquiries from customers regarding products, procedures, regulations, and fees.
- Completing all account maintenance issues in a timely manner.
- Processing customer video banking machine transactions accurately and efficiently while providing high-level customer service.
- Handling all phases of teller transactions including checking, savings, and loans within designated limits.
- Examining and ensuring validity of all requested transactions/interactions.
- Developing and maintaining a strong working knowledge of all bank products and services.
- Developing and maintaining a strong technical knowledge of the core banking system.
- Verifying endorsements as required by teller operational policies.
- Reporting suspicious activity through proper channels.
- Adhering to and applying all operational policies and procedures, complying with all Federal and State regulations.
- Generating new business to assist in meeting profitability goals.
- *Requirements**
To be successful in this role, you'll need:
- A High School Diploma or equivalent required; Associate's degree in Business Administration or related field preferred.
- 1 year of previous experience in retail sales or customer service required; 1 year of experience in a financial institution preferred.
- Ability to maintain a professional image and handle stressful situations calmly.
- Excellent hand-eye coordination and ability to multi-task using multiple software systems and monitors.
- Strong interpersonal communication skills and exceptional verbal and written communication skills.
- Highly organized and detail-oriented with strong listening skills.
- Advanced computer skills, including experience with Microsoft Office Suite and data entry.
- *Nice-to-haves**
- Experience in retail sales or customer service with a financial institution.
- Familiarity with banking products and services.
- Experience with core banking systems.
- *Benefits**
As a valued member of our team, you'll enjoy a comprehensive benefits package, including:
- Affordable Medical/Vision/Dental Coverage
- Flexible Dependent Care Account
- Health Savings Account (with employer contributions)
- Prescription Drug Plan
- Employee Wellness Initiatives (physical/mental/financial)
- Health Management Reimbursement Program
- Short Term/Long Term Disability
- Life Insurance
- Tuition Reimbursement
- Competitive Pay and Bonus Program
- 401k (with employer match)
- Generous Paid Time Off including 10 1/2 holidays.
- *Why Join arenaflex?**
At arenaflex, we're committed to providing our employees with the tools and resources they need to succeed. We offer:
- Unlimited career growth and development opportunities
- A positive and inclusive work environment
- Comprehensive benefits package
- Competitive pay and bonus program
- Generous paid time off
- Opportunities for professional growth and development
- *How to Apply**
If you're a motivated and customer-centric individual seeking a new challenge, we want to hear from you! Apply now to join our team as a Customer Support Representative at arenaflex.
Apply Now