Experienced Customer Support Representative, Professional Services – Remote Opportunity at careerzynith

At careerzynith, we're dedicated to making a meaningful impact on cardiovascular health and wellness. As a leader in the industry, we're committed to driving breakthroughs and implementing proven solutions in science, policy, and care for healthier people and communities. We're seeking an experienced and passionate Customer Support Representative to join our team and help us achieve our mission.

• *About careerzynith**

careerzynith is a renowned organization that has been at the forefront of cardiovascular disease prevention and treatment for over 100 years. Our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin, and physical or cognitive abilities. We're committed to ensuring our workforce, workplace culture, and mission have a shared impact across a diverse set of backgrounds.

• *Job Summary**

As a Customer Support Representative, Professional Services, you will provide exceptional technical support to our customers, including physicians, nurses, emergency management technicians, and staff. You will respond to inquiries related to Emergency Cardiovascular Care (ECC) and Cardiopulmonary Resuscitation (CPR) training products and systems, providing timely and accurate responses to questions regarding website access, basic CPR information, online products, and programs. You will also provide technical assistance to students and instructors for our proprietary applications using various administrative tools, support documents, and knowledge.

• *Responsibilities**

• Respond to professional customer inquiries related to ECC and CPR training products and systems, providing timely and accurate responses to questions regarding website access, basic CPR information, online products, and programs.
• Provide technical assistance to students and instructors for our proprietary applications using various administrative tools, support documents, and knowledge.
• Adapt technical responses and information from multiple applications to provide customers with moderately complex information and guidance.
• Escalate concerns appropriately when required.
• Respond swiftly and accurately to email inquiries submitted by Association customers within required time frames.
• Update customer online records, such as profile information, transcript services, and course management.
• Enter data accurately in CRM tools to record customer sales, problem resolution, and retention.
• Complete documentation within productivity guidelines and targets.
• Maintain awareness of online course and CPR product information through monthly messaging, strategic initiatives, meetings, and conferences or related policies and procedures.
• Collaborate with sales staff to ensure a uniform response and timely resolution to customer problems or concerns.

• *Qualifications**

• At least two (2) years' experience in a customer service field or call center environment.
• At least one (1) year's experience in providing first-level technical support to customers.
• Demonstrated excellent verbal and written communication skills.
• Internet navigation and the ability to navigate among multiple programs/screens.
• Demonstrated excellent problem-solving skills.
• High School diploma or equivalent.
• Ability to develop alternate solutions and make sound decisions.
• Computer experience with a proficiency in Microsoft Office: Word and Outlook.
• Available to work Monday through Saturday.

• *Essential Skills and Competencies**

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks effectively.
• Strong problem-solving and analytical skills.
• Proficiency in Microsoft Office, including Word and Outlook.
• Ability to navigate multiple programs and screens.
• Strong customer service skills and a commitment to providing exceptional support.

• *Preferred Qualifications**

• Experience working in a healthcare or medical-related field.
• Knowledge of Emergency Cardiovascular Care (ECC) and Cardiopulmonary Resuscitation (CPR) training products and systems.
• Experience with CRM tools and data entry.
• Bilingual Spanish language skills.

• *Compensation and Benefits**

careerzynith invests in its people, offering a comprehensive total rewards package that includes:

• Competitive base salary.
• Performance and recognition programs, including merit increases and incentive programs.
• A wide array of benefits, including medical, dental, vision, disability, and life insurance, as well as a robust retirement program with an employer match and automatic contribution.
• Employee assistance program, employee wellness program, and telemedicine.
• Paid Time Off (PTO) at a minimum of 16 days per year for new employees, increasing based on seniority level.
• 12 paid holidays off each year, including several days off at the end of the year.
• Tuition assistance program to support career development and education.

• *Work Environment and Culture**

careerzynith is committed to creating a workplace culture that is inclusive, diverse, and supportive. We offer a range of resources and benefits to help you maintain work-life harmonization, including:

• Heart U, our award-winning corporate university, offering hundreds of online courses, tools, and references to support employee career development and continuous learning.
• Employee Resource Groups (ERGs) and professional mentoring programs to support career growth and development.
• Flexible work arrangements and remote work options to support work-life balance.

• *How to Apply**

If you're passionate about making a meaningful impact on cardiovascular health and wellness, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our website. We look forward to hearing from you!

• *Equal Employment Opportunity**

careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to ensuring our workforce, workplace culture, and mission have a shared impact across a diverse set of backgrounds.

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