Experienced Customer Support Specialist | Hybrid | careerzynith

• *Join careerzynith's dynamic team and embark on a rewarding career journey as a Customer Support Specialist!**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? Look no further than careerzynith, a leading innovator in the industry, where we're committed to empowering our customers and employees alike.

As a Customer Support Specialist at careerzynith, you'll play a vital role in supporting our sales efforts by providing top-notch service to customers through various communication channels. This position is a key component of our Customer Success infrastructure, ensuring a high level of customer satisfaction and operational efficiency while handling a significant volume of inquiries and issues related to our innovative products and services.

• *About careerzynith**

careerzynith is a forward-thinking organization that's dedicated to revolutionizing the way we live, work, and interact with one another. Our mission is to empower individuals and communities through cutting-edge technology, innovative solutions, and a commitment to excellence. As a valued member of our team, you'll have the opportunity to be part of a dynamic, collaborative environment that fosters growth, creativity, and innovation.

• *Responsibilities**

As a Customer Support Specialist at careerzynith, your key responsibilities will include:

• Serving customers via phone, fax, mail, and/or email by determining requirements, answering inquiries, resolving problems, fulfilling requests, maintaining client database, and customer profiles.
• Maintaining a high inbound call answer rate (75-80 calls a day average).
• Resolving problems by clarifying issues, researching and exploring, coming up with alternative solutions, implementing solutions, and escalating unresolved problems when applicable.
• Redirecting complex or specialized concerns to the appropriate team for follow-up (e.g., Audiology inquiries, technical product support).
• Investigating and resolving problems related to the shipment of products, returns, credits, and orders.
• Communicating company policies and pricing per price and policy guide.
• Assisting with billing questions, pricing, and warranty inquiries.
• Assisting with order status and tracking inquiries.
• Assisting with backorder management for sales territory.
• Assisting with web services and case management for sales territory.
• Handling customer complaints with urgency and ensuring satisfactory resolution.
• Working cross-functionally to ensure an effortless customer experience.
• Consistently meeting stated KPIs and complying with all local, state, and federal laws and regulations.

• *Requirements**

To be successful in this role, you'll need:

• Minimum 2 years' B2B Customer Service OR minimum 3 years' B2C Customer Service experience.
• Manufacturing experience is a plus.
• SAP experience is a plus.
• Order management experience.
• Effective written and verbal communication skills.
• Ability to adapt to a variety of situations.
• Strong typing proficiency and computer skills.
• Intermediate skills with Microsoft Applications, including Excel, Outlook, Teams, Word, and PowerPoint.

• *Nice-to-haves**

• Willingness to learn and adapt to new challenges.

• *Benefits**

As a valued member of the careerzynith team, you'll enjoy a comprehensive benefits package that includes:

• Medical, dental, and vision coverage
• Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
• TeleHealth options
• 401k plan with company match
• Company-paid life/AD&D insurance
• Additional supplemental life/AD&D coverage available
• Company-paid Short/Long-Term Disability coverage (STD/LTD)
• Accident/Hospital Indemnity coverage
• Legal/ID Theft Assistance
• PTO, floating Diversity Day, and paid holidays
• Paid parental bonding leave
• Employee Assistance Program (24/7 mental health support hotline, 5 company-paid counseling sessions, and more)
• Robust Internal Career Growth opportunities
• Tuition reimbursement
• Hearing aid discount for employees and family
• Internal social recognition platform

• *Why careerzynith?**

At careerzynith, we're committed to creating a work environment that's inclusive, supportive, and empowering. We believe in fostering a culture of growth, creativity, and innovation, where our employees can thrive and reach their full potential. If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others, we invite you to join our dynamic team and embark on a rewarding career journey with careerzynith.

• *Don't Hesitate, Apply!**

Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards an exciting new chapter in your career!

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