**Experienced Director of Client Management - Virtual - Leading a High-Performing Team to Drive Revenue Growth and Deliver Exceptional Customer Experience**

At American Express, we believe that with the right backing, people and businesses have the power to progress in incredible ways. As a global and diverse community of colleagues, we're committed to backing our customers, communities, and each other. We're dedicated to helping you create a career journey that's unique and meaningful to you, with benefits, programs, and flexibility that support you personally and professionally.

As a Director of Client Management, you'll be part of a dynamic team that's responsible for delivering exceptional customer experiences and driving revenue growth. You'll lead a team of 5 senior client managers to manage, deepen, and improve relationships with 400+ respected brands across Southern California. Your portfolio will be a mix of diverse clients across B2B and B2C companies, and you'll be accountable for delivering valuable, innovative insights and solutions to our clients.

• *About American Express**

American Express is a global services company that provides its customers with a world of benefits, rewards, and experiences. We're committed to helping our customers achieve their goals and live their best lives. Our company values are built on a foundation of integrity, respect, and excellence, and we're dedicated to creating a workplace culture that's inclusive, diverse, and supportive.

• *Key Responsibilities**

As a Director of Client Management, you'll be responsible for:

• Leading a team of 5 senior client managers to manage, deepen, and improve relationships with 400+ respected brands across Southern California
• Developing, leading, and motivating a top-performing team to retain and drive incremental business (B2B and B2C) by growing revenue and improving share
• Cultivating a culture of learning, strong challenger coaching skills, and consultative relationship management
• Leading your team in maintaining and strengthening American Express' business by showcasing value, growing revenue, improving share, and increasing profitability
• Embracing the fast-changing payments landscape and keeping current with payment trends and economic/competitive indicators
• Partnering with internal colleagues to seek out and develop partnership and marketing assets that will be relevant to your customer base
• Modeling key sales behaviors/skills and balancing deal and skill coaching
• Increasing Merchant Satisfaction and maximizing profits with an enterprise approach

• *Essential Qualifications**

To be successful in this role, you'll need:

• 5+ years of experience in client management, sales, or a related field
• Proven track record of leading high-performing teams and driving revenue growth
• Strong understanding of the payments landscape and current trends
• Excellent communication, coaching, and leadership skills
• Ability to build and maintain strong relationships with clients and internal stakeholders
• Strong analytical and problem-solving skills
• Bachelor's degree in Business, Marketing, or a related field

• *Preferred Qualifications**

While not required, the following qualifications would be beneficial:

• Experience working in the payments industry
• Knowledge of American Express products and services
• Experience with sales and marketing strategies
• Strong understanding of customer relationship management (CRM) systems
• Experience with data analysis and reporting

• *Skills and Competencies**

To succeed in this role, you'll need to demonstrate the following skills and competencies:

• Strong leadership and coaching skills
• Excellent communication and interpersonal skills
• Ability to build and maintain strong relationships with clients and internal stakeholders
• Strong analytical and problem-solving skills
• Ability to work in a fast-paced environment and prioritize multiple tasks and projects
• Strong understanding of the payments landscape and current trends
• Ability to think strategically and develop innovative solutions

• *Career Growth Opportunities and Learning Benefits**

At American Express, we're committed to helping you grow and develop your career. As a Director of Client Management, you'll have access to a range of learning and development opportunities, including:

• Leadership development programs
• Sales and marketing training
• Industry conferences and events
• Mentorship and coaching programs
• Opportunities for advancement and career growth

• *Work Environment and Company Culture**

American Express is a global company with a diverse and inclusive workplace culture. We're committed to creating a workplace environment that's supportive, collaborative, and fun. As a Director of Client Management, you'll work in a dynamic and fast-paced environment with a team of talented and motivated professionals.

• *Compensation, Perks, and Benefits**

As a Director of Client Management, you'll be eligible for a range of compensation, perks, and benefits, including:

• Competitive salary and bonus structure
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) matching program
• Paid time off and holidays
• Flexible work arrangements, including remote work options
• Access to American Express products and services
• Opportunities for career growth and advancement

• *Conclusion**

If you're a motivated and results-driven professional with a passion for client management and sales, we encourage you to apply for this exciting opportunity. As a Director of Client Management, you'll have the chance to lead a high-performing team and drive revenue growth while delivering exceptional customer experiences. Join us at American Express and be part of a global community that's committed to backing our customers, communities, and each other.

Apply Now