Experienced Enterprise Principal Customer Success Manager – Strategic Partnership Development and Growth
At careerzynith, we're revolutionizing the way businesses make informed decisions by harnessing the power of data. As a leading innovator in the industry, we're committed to building a culture that thrives on collaboration, creativity, and a passion for solving complex problems. Our mission is to empower safe and fair decisions, and we're seeking an exceptional Enterprise Principal Customer Success Manager to join our team in San Francisco, CA.
As an Enterprise Principal Customer Success Manager at careerzynith, you'll play a pivotal role in driving product adoption, growth, and value for our Enterprise customers. You'll work closely with cross-functional professionals to deliver exceptional customer experiences, build strong relationships with key stakeholders, and act as a trusted advisor to our customers. If you're a seasoned customer success expert with a passion for strategic partnership development and growth, we want to hear from you.
- *About the Role**
As an Enterprise Principal Customer Success Manager, you'll be responsible for:
- Establishing deep, trusting relationships with our Enterprise customers to drive strategic partnerships and growth
- Providing thought leadership and strategic planning to expand existing accounts and identify new opportunities
- Navigating complex challenges and escalating issues as needed to ensure customer satisfaction and success
- Collaborating with Account Management to drive account health, growth, and expansion opportunities
- Building strong relationships with customers at various levels, from leadership to technical teams
- Developing a deep understanding of careerzynith products and processes to drive positive business outcomes for our customers
- Collaborating with internal stakeholders, including Engineering, Product, Sales, Support, and Executives, to complete customer goals and provide visibility and/or escalations
- *What You Bring**
To succeed in this role, you'll need:
- 5+ years of customer success/account management/sales experience in a B2B software technology company, preferably in the HR tech industry
- A strong customer focus, with a passion for delivering exceptional customer experiences and driving customer success
- Skilled at navigating complex organizations to maintain and expand relationships at all levels
- Strong written and verbal communication skills, with the ability to simplify complex topics and communicate effectively with customers and internal stakeholders
- A bias toward action, with the ability to extend influence and drive action without direct authority
- Experience with applications like Salesforce, Google Apps, and basic analytics using tools like Google Sheets and Looker
- Willingness to travel domestically up to 20% as needed for customer-facing or internal team meetings
- *What You'll Get**
As an Enterprise Principal Customer Success Manager at careerzynith, you'll enjoy:
- A fast-paced and collaborative environment that encourages innovation and creativity
- A competitive compensation package, including a salary range of $169,000 to $199,000 in San Francisco, CA
- A comprehensive benefits package, including 100% medical, dental, and vision coverage, up to $25K reimbursement for fertility, adoption, and parental planning services, and a flexible PTO policy
- A monthly wellness stipend, home office stipend, and access to a range of in-office perks, including lunch four times a week, a commuter stipend, and an abundance of snacks and beverages
- Opportunities for career growth and development, including a learning and development allowance and access to training and development programs
- A hybrid work environment that balances flexibility and collaboration, with the option to work from home or in our San Francisco office
- *About careerzynith**
careerzynith is a leading innovator in the data platform space, committed to building a culture that thrives on collaboration, creativity, and a passion for solving complex problems. Our mission is to empower safe and fair decisions, and we're seeking talented and qualified individuals with a diverse set of perspectives and lived experiences to join our team.
- *Equal Employment Opportunities at careerzynith**
careerzynith is committed to building the best product and company, which requires hiring talented and qualified individuals with a diverse set of perspectives and lived experiences. We believe in hiring people of all backgrounds, including those whose histories are impacted by the justice system in accordance with local, state, and/or federal laws, including the .
- *How to Apply**
If you're a seasoned customer success expert with a passion for strategic partnership development and growth, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
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