Experienced Full Stack Customer Service Representative – BMV Operations
Are you a customer-centric professional with a passion for delivering exceptional service in a fast-paced environment? Do you have a strong understanding of customer needs and a knack for resolving issues in a calm and patient manner? If so, we encourage you to apply for the Experienced Full Stack Customer Service Representative – BMV Operations role at careerzynith!
As a key member of the careerzynith team, you will play a vital role in administering and evaluating driving exams, assisting customers with titles and registrations, and providing top-notch customer service to the citizens of Indiana. With a competitive salary and a comprehensive benefits package, this is an excellent opportunity to launch or advance your career in customer service.
- *About careerzynith**
careerzynith is a leading organization in the state of Indiana, dedicated to providing best-in-class driver and vehicle services to its citizens. As a proud equal opportunity employer, we are committed to creating a welcoming, accessible, and equitable workplace that reflects the diversity of our community. Our mission is to serve all Hoosiers by providing timely, accurate, and secure services while fostering an environment of innovation, sustainability, and employee growth.
- *A Day in the Life**
As an Experienced Full Stack Customer Service Representative – BMV Operations, you will be responsible for:
- Administering skills tests and evaluating driving skills in a calm and patient manner
- Assisting customers with vehicle/watercraft titles and registration needs
- Maintaining compliance with all laws of the State of Indiana relative to the operations, licensure, and registration of personal motor vehicles
- Attending training classes and/or taking certification tests as required
- Maintaining the privacy of customer and all related records
- Substituting for Customer Service Representatives as needed
- *What You'll Need for Success**
To be considered for this role, you must meet the following requirements:
- High school diploma or equivalent
- Must be 21 years of age or older
- Must possess a valid driver's license for at least the preceding 12-month period
- Free from at-fault motor vehicle accidents that have resulted in death or serious bodily injury
- Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities
- Customer service experience
- Ability to relate tactfully, but decisively, to all types of people and situations
- Must be familiar with the operations of all types of motor vehicles
- Working knowledge of Indiana driving laws
- Top-notch communication skills
- A high level of critical thinking and the ability to troubleshoot
- Ability to process cash and card transactions
- Able to perform essential functions with or without reasonable accommodation
- *Supervisory Responsibilities/Direct Reports**
This role may be utilized in a supervisory capacity based on agency needs.
- *Benefits of Employment with careerzynith**
As a full-time employee of careerzynith, you will enjoy a comprehensive benefits package, including:
- Three (3) medical plan options (including RX coverage) as well as vision and dental plans
- Wellness Rewards Program: Complete wellness activities to earn gift card rewards
- Health savings account, which includes bi-weekly state contribution
- Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities
- Deferred compensation 457B account (similar to 401k plan) with employer match
- Two (2) fully-funded pension plan options
- A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: + 150 hours of paid new parent leave+ Up to 15 hours of paid community service leave+ Combined 180 hours of paid vacation, personal, and sick leave time off+ 12 paid holidays, 14 on election years
- Education Reimbursement Program
- Group life insurance
- Referral Bonus program
- Employee assistance program that allows for covered behavioral health visits
- Qualified employer for the Public Service Loan Forgiveness Program
- Free Parking for most positions
- Free LinkedIn Learning access
- *Equal Employment Opportunity**
careerzynith is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws.
- *How to Apply**
If you are a qualified individual with a disability and require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [email protected].
We encourage you to apply if you feel you have the transferrable skills to be successful in this position and we look forward to reviewing your application.
Apply To This Job
- *Join Our Team**
At careerzynith, we are committed to creating a workplace that is inclusive, equitable, and welcoming to all employees and applicants. We encourage you to apply if you are a customer-centric professional with a passion for delivering exceptional service in a fast-paced environment. Don't miss this opportunity to launch or advance your career in customer service!
Apply for this job