Experienced Full Stack Customer Service Representative – Sales and Retention

At careerzynith, we're on a mission to revolutionize the way we connect with our customers. As a global leader in communications and technology, we're seeking a highly skilled and passionate Customer Service Representative – Sales and Retention to join our team. This is a unique opportunity to be the voice of careerzynith, creating meaningful connections with each customer and redefining customer service.

• *About careerzynith**

careerzynith is a dynamic and innovative company that's pushing the boundaries of what's possible in the world of communications and technology. We're committed to delivering exceptional customer experiences and staying ahead of the curve when it comes to the latest technology and services. Our team is passionate about making a difference and is dedicated to providing the best possible support to our customers.

• *Job Summary**

As a Customer Service Representative – Sales and Retention, you'll play a crucial role in sustaining the customer relationship as the last line of defense in preventing churn. You'll assist customers who request to downgrade or cancel services by leveraging solution-based retention strategies to address their needs while reintroducing the value and benefits of our products and services. Your goal will be to deliver personalized and timely solutions to effectively service customers and retain their business.

• *Key Responsibilities**

• Instill confidence and loyalty in customers by using problem-solving to deescalate issues and reverse the course of cancellation requests into save opportunities and right-fitting customers with the latest technology, services, and offers.
• Work in a fast-paced environment that handles a high volume of calls, chats, emails, or other types of customer interactions.
• Use multiple tools and systems to resolve various service, billing, and payment inquiries as well as maintain customer records.
• Be an expert at simplifying the explanation of customer bills, rate plans, and features of careerzynith's products and services.
• When issues arise, step in to perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks such as Internet, voice, and data services.
• Work a set schedule including breaks, lunches, and scheduled open time to ensure availability to answer the customer's call and provide exceptional service.
• Premier Service Consultants may be cross-trained to address a broad range of customer service call types, including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support based on the needs of the business.

• *What You Can Look Forward To**

• Paid training and additional resources to support success in your new role as an careerzynith Premier Service Consultant.
• Competitive hourly rate of $16.40 - $22.42/hour, plus up to $36,000 in commissions yearly if all sales goals are met.
• A comprehensive benefits package, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, paid time off, and holidays.
• Opportunities for career growth and development, including training on the latest technology, devices, and products.
• A dynamic and supportive work environment that encourages collaboration and innovation.

• *Requirements**

• Call center or customer service experience.
• Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.
• Verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection).
• Ability to meet WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.) and participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).

• *What We're Looking For**

• A customer-focused individual with excellent communication and problem-solving skills.
• A team player who is passionate about delivering exceptional customer experiences.
• A flexible and adaptable individual who is able to work in a fast-paced environment.
• A self-motivated individual who is able to meet sales goals and targets.

• *Why Join careerzynith?**

• careerzynith is a dynamic and innovative company that's pushing the boundaries of what's possible in the world of communications and technology.
• We're committed to delivering exceptional customer experiences and staying ahead of the curve when it comes to the latest technology and services.
• Our team is passionate about making a difference and is dedicated to providing the best possible support to our customers.
• We offer a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, paid time off, and holidays.
• Opportunities for career growth and development, including training on the latest technology, devices, and products.

• *How to Apply**

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we'd love to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

• *Equal Employment Opportunity**

careerzynith is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing a work environment that is inclusive and respectful of all employees, and we strive to create a workplace that reflects the diversity of our customers and communities.

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