Experienced Full Stack Customer Service Traveling Test Center Manager – Web & Cloud Application Development

Are you a highly motivated and organized individual with a passion for delivering exceptional customer service? Do you thrive in fast-paced environments and have a knack for leading and managing teams? If so, we encourage you to apply for the Experienced Full Stack Customer Service Traveling Test Center Manager role at careerzynith. As a key member of our Test Center team, you will be responsible for managing all aspects of our testing facilities, financial practices, personnel, and maintaining set policies and guidelines to uphold the highest standard for exam integrity in the world.

• *About careerzynith**

careerzynith is a leading provider of technology-enabled testing and assessment solutions to many of the world's most recognized licensing and certification organizations, academic institutions, and government agencies. With over three decades of experience working with clients of all sizes across a multitude of industry sectors, our mission is to design and deliver the highest quality and most innovative testing solutions anytime, anywhere. We support more than 7 million test takers annually at our testing locations in 180 countries around the world.

• *Job Overview**

The Test Center Manager (TCM) serves as the face of careerzynith in test centers around the world. These professionals are an essential part of a growing specialization within the company and thrive in fast-paced environments that support people who are taking life-changing exams. As a TCM, you will be responsible for managing all aspects of the testing facilities, financial practices, personnel, and maintaining set policies and guidelines to uphold the highest standard for exam integrity in the world.

• *Responsibilities**

As a key member of our Test Center team, you will be responsible for:

• Ensuring that the facilities, operations, and performance at the assigned test center consistently meet the standards of careerzynith and its testing clients.
• Planning regular staff schedules and supervising both regular as well as temporary Test Center Administrators.
• Understanding how test center operating costs impact careerzynith's key financial and business drivers and performance against corporate metrics.
• Educating staff on the rationale behind the key performance levers for the business and coaching staff how to efficiently achieve the targets.
• Supervising security/verification procedures of test candidates arriving for registration, ensuring that identification and confirming eligibility is carried out correctly.
• Responsible for hiring and training of new Test Center Administrators.
• Reviewing and approving timesheets and expenses for all staff.
• Providing security at the testing facilities by ensuring all locks and security systems are properly used. The TCM is responsible for holding keys to the testing facilities.
• Representing the organization with professionalism.
• Having sufficient knowledge of basic technology to resolve common issues.
• Filing detailed reports on any irregular test center situations or complaints.
• Operating a DVR, digital camera, telephone system (IVR), and alarm system as and when required.
• Resolving, reporting or escalating candidate and/or building problems to the appropriate department or manager.
• Engaging with property management to maintain a safe and comfortable testing environment.
• Acting as a TCA to administer tests.
• Actively participating in careerzynith quality assurance, audit programs and other company initiatives as a team player.
• Maintaining a deep knowledge of policies, practices, and procedures.

• *Qualifications**

To be successful in this role, you will need:

• A high school diploma or equivalent.
• College experience is a plus.
• A minimum of two years of customer service experience required (call center, retail, restaurant, etc.).
• One year of management or supervisory experience required.
• Must be 18 years of age to qualify.

• *Physical Job Requirements**

As a TCM, you will need to:

• Live within one hour of the airport or train station with the ability to travel on short notice by airplane, train, or car.
• Be able to bend, stoop, and lift up to 40 pounds.
• Ability to remain in a stationary position for extended periods while administering exams.
• Ability to physically move through the test room every 8-10 minutes and escort candidates to and from the testing room.
• Visual requirements include the ability to adjust or focus computer screens and view the testing room through camera monitors while proctoring the exam.
• Ability to maintain computers in the lab and office setting, by physically maneuvering in tight spaces, while maintaining safety protocols.

• *Benefits**

As a member of our team, you will enjoy:

• A competitive salary reflecting your skills and experience.
• 12 Paid Holidays Off annually based on work schedule.
• No selling or quotas.
• Office setting environment.
• No inventory, stocking, floor moves or overnight shifts!
• Paid training.
• Sick time prorated based on start date.
• 401K.
• Employee Assistance Program.
• Vision.
• FSA.
• Legal.
• Vacation.

• *Available Schedule**

As a TCM, you will need to be available to work a variety of shifts, including:

• Full-time + travel time.
• Schedule: The site may be open Monday through Saturday 7 am to 6 pm. Saturday availability is required. Occasional evening hours are required. Possibly, Sunday hours.
• Our ideal candidate demonstrates teamwork, with the availability to work various shifts any day - Monday through Saturday - between 7 am and 6:00 pm. Candidate must be open to flexible scheduling and flexible travel schedule.
• Travel often required on short notice.

• *Why Join careerzynith?**

At careerzynith, we are committed to creating a positive and inclusive work environment that supports the growth and development of our employees. We offer a range of benefits and opportunities for career advancement, including:

• A competitive salary and benefits package.
• Opportunities for professional development and growth.
• A dynamic and supportive work environment.
• A commitment to diversity and inclusion.

• *How to Apply**

If you are a motivated and organized individual with a passion for delivering exceptional customer service, we encourage you to apply for the Experienced Full Stack Customer Service Traveling Test Center Manager role at careerzynith. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

• *Equal Employment Opportunity**

careerzynith is an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state, and local law.

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