Experienced Full Stack Customer Solution Engineer – Subscription Economy & Cloud Application Development

Join careerzynith, a pioneering company in the Subscription Economy, as we continue to disrupt the status quo and empower businesses to thrive in a rapidly changing world. As a highly collaborative and outcome-oriented Customer Solution Engineer, you will play a pivotal role in driving our growth and success across the globe.

• *About careerzynith**

careerzynith is a leading provider of innovative solutions that help businesses navigate the complexities of the Subscription Economy. Our cutting-edge products and services enable companies to unlock new growth, nurture subscriber relationships, and optimize their digital experiences. With a strong focus on customer satisfaction and a commitment to innovation, we are constantly pushing the boundaries of what is possible.

• *The Team & Role**

Our Customer Solution Engineering team is at the forefront of our growth story, and we are seeking a highly motivated and experienced professional to join our ranks. As a Customer Solution Engineer, you will work closely with our Account Executives to solve complex business-critical challenges and transformations. You will focus on prospects and customers, helping them to embrace digital transformation, become disruptors, and avoid being disrupted. With your technical expertise and business acumen, you will become an expert on the entire quote-to-cash cycle for enterprise businesses across any sales channel.

• *Key Responsibilities**

• Complete careerzynith's in-depth onboarding and sales training to become an expert in our products, services, unique solutions, and technical capabilities
• Own the technical relationships with a deep understanding of customer needs and constraints
• Own adoption and the technical health of the customer
• Deliver product demonstrations and technical presentations to a C-Level audience and articulate how careerzynith's platform will allow their business to succeed and grow
• Create end-to-end use case-specific demonstrations mapped to prospects' strategic objectives across industries
• Secure technical wins by differentiating careerzynith against the competition, handle technical objections, and mitigate any concerns that might block a deal from closing
• Act as the front-line liaison to our product management team by informing our product roadmap based on prospects' needs
• Own making sure the customer is realizing value against their expectations
• Responsible for defining & monitoring the business case and KPIs in the account plan
• Help shape commercial strategy and technical action plan
• Help identify white space, including the extension of our footprint & capabilities and expansion into new BUs
• Commercially present solutions in easy-to-grasp ways
• Coordinate resources from across careerzynith & partners from a technical standpoint
• Work with product & solution management to share the context (why) behind customer requests and potential applicability to others in a segment
• Manage escalations internally and externally with support from AEs and Customer Support to identify a root cause and action plan
• Ask for customer reference after milestones are delivered, with follow-up support from AEs and customer advocacy
• Collaborate with solution architects in overall design and approach
• Support sales and marketing at field events with product demonstrations and technical subject matter expertise
• Respond to technical elements of RFI's / RFP's
• Travel throughout your sales territory

• *Your Experience**

• 3+ years of relevant experience in Sales Engineering (presales, solution consultant, solution architect)
• Self-motivation and the desire to learn and become an expert on the entire quote-to-cash cycle for enterprise businesses across any sales channel in the Subscription Economy
• Excellent presentation skills and the ability to drive discussions for both small and large groups within organizations
• Strong business value selling experience and familiarity with SaaS and Cloud technology
• An understanding of subscription and recurring revenue business models
• Experience working with a diligent sales process methodology (MEDDIC, Value Selling, etc.)
• General understanding of API development and various coding languages (php, ruby, java, etc.)
• Bachelor's Degree and/or relevant FinTech experience

• *#careerzynithLife**

As an industry pioneer, our work is constantly evolving and challenging us in new ways that require us to think differently, iterate often, and learn constantly – it's exciting. Our people, whom we refer to as "careerzynithians," are empowered to take on a mindset of ownership and make a bigger impact here. Our teams collaborate deeply, exchange different ideas openly, and together we're making what's next possible for our customers, community, and the world.

• *Benefits & Perks**

• Competitive compensation, variable bonus, and performance reward opportunities
• Medical, dental, and vision insurance
• Generous, flexible time off
• Paid holidays, "wellness" days, and company-wide end-of-year break
• 6 months fully paid parental leave
• Learning & Development stipend
• Opportunities to volunteer and give back, including charitable donation match
• Free resources and support for your mental wellbeing

• *Location & Work Arrangements**

Organizations and teams at careerzynith are empowered to design efficient and flexible ways of working, being intentional about scheduling, communication, and collaboration strategies that help us achieve our best results. In our dynamic, globally distributed company, this means balancing flexibility and responsibility – flexibility to live our lives to the fullest, and responsibility to each other, to our customers, and to our shareholders. For most roles, we offer the flexibility to work both remotely and at careerzynith offices.

• *Our Commitment to an Inclusive Workplace**

Think, be, and do you! At careerzynith, different perspectives, experiences, and contributions matter. Everyone counts. careerzynith is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

• *How to Apply**

If you're a motivated and experienced professional looking to join a dynamic and innovative company, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!

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