Experienced Full Stack Customer Support Specialist – Advanced Support at careerzynith

Join careerzynith, a leading innovator in the Animal Health eCommerce shopping platform, as we continue to revolutionize the way customers interact with our products. As a key member of our team, you will play a vital role in driving the growth and stability of our eCommerce platform, ensuring seamless customer experiences, and fostering strong relationships with internal stakeholders.

• *About careerzynith**

careerzynith is a pioneering company that has been at the forefront of the Animal Health eCommerce shopping platform for years. Our mission is to provide a seamless and engaging shopping experience for our customers, while also ensuring the highest level of product quality and customer satisfaction. With a strong commitment to innovation, careerzynith has established itself as a leader in the industry, and we are now seeking a highly skilled and motivated Customer Support Specialist to join our team.

• *Job Summary**

As a Customer Support Specialist – Advanced Support at careerzynith, you will be responsible for managing the incremental growth of our eCommerce platform, ensuring premium e-commerce processes, programs, and enhancements are implemented and maintained as required. You will provide support across the eCommerce business, partnering with departments such as IT, Master Data, Customer Service, Marketing, Pricing, and GPO teams. This role requires strong collaboration and communication skills, with the ability to anticipate and solve problems, and build and maintain relationships with internal stakeholders.

• *Key Responsibilities**

• Act as primary contact for internal stakeholders related to demand and supply related to eCommerce shoppers and products
• Ensure appropriate and adequate communication to internal and external stakeholders
• Liaise between careerzynith's Animal Health organizations (Marketing, Logistics and Warehouse, Finance, Credit, etc.) to address key operational issues
• Support mitigation of supply risk by analysis of market needs
• Oversee e-commerce website and ensure they function correctly
• Audit the website weekly, to ensure products are correct and able to purchase
• Maintain and upload new product images and information
• Monitor inventory levels for direct only products and identify inventory risks
• Conduct root cause analysis and responsible for forecast and order management
• Coordinate supply of product and related services and looks after inventory management
• Identify and resolve supply issues aligning to product forecasting & demand
• Responsible for data analysis on customer activity and product demand
• Ensure order processing and warehouse SLAs are consistent and orders managed without disruption
• Deliver against key eCommerce service targets
• Manage connectivity and process flow for eCommerce returns, order, credits, & debits
• Provide audit support to ensure compliance required for RX and restricted products
• Establishes work procedures and processes that support the company's and department's standards, procedures, and strategic directives

• *Qualifications**

• B.S./B.A. required
• Ability to work effectively with department heads
• Strong collaboration and communication skills
• Demonstrated ability to anticipate and solve problems
• Strong business judgment and decision-making ability
• Solid analytical skills for independent problem solving
• Stakeholder management, teamwork, and collaboration: Adequate skills, applied at various levels including executive leaders and across functional areas
• SAP/Atlas; Inventory management, order/return processes applications, customer master set up related to customer online shopping access (preferred)
• Ways of Working: Good and developing understanding of WoW mindsets and behaviors, ability to demonstrated some of them regularly (preferred)
• Business and Finance acumen: Understand impact of own area's activities within Supply Chain (preferred)

• *Key Competencies**

• Communication Proficiency
• Detailed oriented
• Self-driven committed to self-improvement
• Leadership
• Organizational Skills
• Performance Management
• Problem Solving/Analysis
• Technical Capacity

• *What We Offer**

• Competitive salary
• Bonus eligibility
• Long term incentive if applicable
• Health care and other insurance benefits (for employee and family)
• Retirement benefits
• Paid holidays, vacation, and sick days
• Flexible work arrangements, including remote work options
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

• *How to Apply**

If you are a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!

• *Equal Opportunity Employer**

careerzynith is an equal opportunity employer, committed to fostering an inclusive and diverse workplace. We welcome applications from qualified candidates of all backgrounds and perspectives. We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively.

• *Accommodations**

careerzynith is committed to ensuring that candidates can engage in a hiring process that exhibits their true capabilities. If you need an accommodation during the application or hiring process, please click here to request one.

• *Pay Transparency Nondiscrimination**

careerzynith is committed to pay transparency nondiscrimination. We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

• *Search Firm Representatives**

careerzynith does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

• *Job Posting End Date**

This job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

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