Experienced Full Stack Director, Salesforce Customer Experience – Web & Cloud Application Development

Are you a seasoned leader with a passion for delivering exceptional customer experiences? Do you have a proven track record of implementing innovative Salesforce solutions that drive business growth and success? If so, we want to hear from you! careerzynith is seeking an experienced Full Stack Director, Salesforce Customer Experience to join our team of game-changers.

• *About careerzynith**

careerzynith is a cutting-edge tech company that's redefining the way businesses interact with their customers. We're a human-centered, tech-powered, and intelligence-fueled organization that's dedicated to creating game-changing solutions across the enterprise. With a presence in over 70 countries and a client base that spans the globe, we're trusted by some of the world's most iconic brands to deliver innovative and effective customer experiences.

• *Our Mission**

At careerzynith, we're on a mission to challenge conventions, deliver outcomes that were previously unimaginable, and create experiences that go beyond WOW. We believe that the key to success lies in combining human-centered design, powerful data, and strong technology to accelerate CX transformation at scale. If you share our passion for innovation and customer-centricity, we'd love to hear from you.

• *About the Role**

As a Director, Salesforce Customer Experience, you'll be responsible for designing and implementing solutions that enhance the Salesforce platform to meet business needs, achieving customer and agent experiences that drive successful outcomes for our clients. You'll work closely with stakeholders to identify requirements, create detailed solutions designs, and lead scalable Salesforce projects. Your role will also involve mentoring, ensuring Salesforce best practices, and staying updated with the latest Salesforce advancements.

• *Key Responsibilities**

• **Leadership**: Lead and mentor a team of Salesforce practitioners, ensuring adherence to best practices in Salesforce.
• **Solution Design**: Participate in and lead pre-sales meetings and sales opportunities, establishing scalable solutions aligned with client needs, estimating level of effort, and preparing proposals.
• **Project Delivery**: Oversee and lead the design, build, and run of Salesforce Solutions, assessing and making recommendations on business process, design, building, testing, and run of project solutions.
• **Contact Center**: Design and implement best-in-class Salesforce-based call center solutions, optimizing customer and agent experiences, processes, workflows, and online and call handling best practices using Salesforce capabilities.
• **Industry Knowledge**: Apply industry-specific knowledge to develop tailored Salesforce solutions, staying informed about industry trends and leveraging Salesforce Industry Cloud solutions.
• **Continuous Improvement and Innovation**: Stay updated with the latest Salesforce features and releases, recommending and implementing improvements for existing and new Salesforce environments, creating innovative solutions, and providing training and support to end-users, clients, and project teams.

• *Essential Qualifications**

• **Education**: Minimum Bachelor's degree in Computer Science, Information Technology, or related field.
• **Salesforce Certifications**: Administrator, Service Cloud, Experience Cloud, Data Cloud, Contact Center, Architect Level, and other Salesforce Certifications.
• **Soft Skills**: Proven leadership skills, excellent problem-solving and analytical skills, excellent communication and interpersonal skills, team player with ability to work collaboratively in a team environment, leadership skills with ability to mentor and guide clients and team members, attention to detail and commitment to delivering high-quality solutions, experience in Agile or Scrum methodologies.

• *Preferred Qualifications**

• **Experience**: 10+ years of experience in enterprise software applications, 7+ years of experience working with Salesforce, expert in Service Cloud - contact center experience, strong knowledge of Salesforce and integrations with other systems, industry-specific experience in sectors such as finance, healthcare, retail, technology, and other major sectors, experience with Salesforce Einstein and AI-driven solutions.
• **Skills**: Experience with Agile or Scrum methodologies, knowledge of Salesforce Industry Cloud solutions, experience with data mapping, using APIs and middleware, and leveraging Salesforce Einstein/Gen AI-driven insights and automation.

• *What We Offer**

• **Competitive Salary**: A competitive salary that reflects your experience and qualifications.
• **Flexible Work Arrangements**: The opportunity to work remotely and enjoy a flexible work schedule.
• **Professional Development**: Access to training and development opportunities to help you grow and advance in your career.
• **Collaborative Environment**: A collaborative and supportive work environment that encourages innovation and creativity.
• **Recognition and Rewards**: Recognition and rewards for your contributions and achievements.

• *How to Apply**

If you're a motivated and experienced professional with a passion for delivering exceptional customer experiences, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can join our team of game-changers at careerzynith.

• *Equal Opportunity Employer**

careerzynith is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.

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