Experienced Full Stack Manager, Strategic Customer Success – Enterprise Sales and Growth

At careerzynith, we empower the people who run physical operations with innovative tools to make their work safer, more productive, and more profitable. Our cutting-edge platform gives you complete visibility and control, significantly reducing manual workloads by automating and simplifying tasks. With a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector, we serve more than 100,000 customers – from Fortune 500 enterprises to small businesses.

As a critical leadership position within the Enterprise Sales Organization, the Manager, Strategic Customer Success will play a pivotal role in driving career development, recruiting efforts, account-level strategy, retention, and upsell targets for our remote, US-based team. This role emphasizes a focus on the client's business outcomes, going beyond just product adoption. Strategic CSMs build strong, trust-based relationships with senior stakeholders, including C-level executives, and act as trusted advisors.

• *About the Role:**

The Manager, Strategic Customer Success will be responsible for owning career development, recruiting efforts, account-level strategy, retention, and upsell targets for our remote, US-based team. You will collaborate with Directors of Strategic Accounts and Regional Vice Presidents, along with other departments, to ensure our CSMs effectively help our most valuable customers achieve business success through careerzynith's suite of solutions.

• *Key Responsibilities:**

• Lead a team of 6-9 Strategic Customer Success Managers to exceed their retention goals for a portfolio of high-value, high-complexity strategic accounts.
• Develop and constantly iterate playbooks that drive outcomes for careerzynith's strategic clients.
• Leverage data and analytics to advocate for the client base, care for team performance, and accurately forecast the business, including net revenue retention and gross retention rate.
• Own advocating for strategic clients with internal stakeholders to drive value and ensure client outcomes are achieved, acting as the voice of the customer within the organization.
• Manage pipeline reviews, escalations, team meetings, and expectations around Executive Business Reviews and Account Planning, with a focus on delivering high-touch, white-glove service to large, key accounts.
• Define and execute tailored success plans to help strategic customers achieve their business objectives, including identifying and formalizing solutions to their biggest challenges.
• Identify and pursue upsell and cross-sell opportunities in collaboration with sales.
• Monitor customer health, proactively mitigate risks, and secure renewals.
• Collaborate with product development, sales, and marketing teams to communicate customer feedback and advocate for improvements that align with client needs.
• Cultivate and manage strong internal and external relationships to ensure our customers' needs are consistently driven forward.

• *What We're Looking For:**

• 5+ years proven track record of successfully leading a high-performing Customer Success team in B2B SaaS, with a focus on strategic or enterprise clients.
• Telematics and hardware experience is a plus, but not required.
• Demonstrated ability to lead a team of 6-9 CSMs with Strategic clients, each carrying a book of business over $4M in ARR.
• Execution-focused leader with an emphasis on process excellence, utilizing technology specifically with AI.
• Ability to leverage data to inform decision-making and identify opportunities to service the existing account base better, translating data into actionable insights.
• Collaborative leader that fosters strong internal partnerships with key stakeholders to effectively advocate for clients.
• Strong understanding of growth and retention strategies in B2B environments.
• Excellent communication and presentation skills, with the ability to engage C-level executives and tailor messaging to diverse audiences.
• Experience with change management, motivating and overcoming barriers to significant, transformational change.
• Proven ability to build and maintain strong relationships with customers, understanding their unique needs and driving successful outcomes.
• Demonstrated experience in managing complex internal and external relationships to achieve customer success objectives.

• *Why Join careerzynith:**

• careerzynith is a dynamic and innovative company that empowers the people who run physical operations with cutting-edge tools to make their work safer, more productive, and more profitable.
• We offer a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
• Our platform gives you complete visibility and control, significantly reducing manual workloads by automating and simplifying tasks.
• We serve more than 100,000 customers – from Fortune 500 enterprises to small businesses.
• careerzynith is committed to creating a diverse and inclusive workplace, and we welcome people of different backgrounds, experiences, abilities, and perspectives.

• *What We Offer:**

• Competitive compensation package, including base pay and commissions.
• Comprehensive benefits package, including health, pharmacy, optical, and dental care benefits, paid time off, sick time off, short-term and long-term disability coverage, life insurance, and 401(k) contribution.
• Opportunities for career growth and professional development.
• Collaborative and dynamic work environment.
• Recognition and rewards for outstanding performance.

• *How to Apply:**

If you are a motivated and experienced leader with a passion for customer success, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you!

• *Equal Opportunity Employer:**

careerzynith is an equal opportunity employer and welcomes people of different backgrounds, experiences, abilities, and perspectives. We are committed to creating a diverse and inclusive workplace and encourage applications from qualified candidates from underrepresented groups.

• *Pay Transparency:**

Your compensation may be based on several factors, including education, work experience, and certifications. For certain roles, total compensation may include restricted stock units. careerzynith offers benefits including health, pharmacy, optical, and dental care benefits, paid time off, sick time off, short-term and long-term disability coverage, life insurance, and 401(k) contribution. Learn more about our benefits by visiting careerzynith Perks & Benefits.

• *Compensation Range:**

The compensation range for this position will depend on where you reside. For this role, the on-target earnings (base pay + commissions) are:

United States: $240,000—$301,000 USD

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