Experienced Full Stack Office Apps Customer Engineer – Web & Cloud Application Development

At careerzynith, we're on a mission to empower the world's most innovative brands with top-tier talent, business process expertise, and cutting-edge innovations that drive their organizations forward. Our unique approach sets us apart as the partner of choice for the most experience-obsessed brands worldwide. We apply extensive due diligence upfront to ensure that our teams and talent will be a cultural fit and can make a difference from the very start. Our reputation is built on bringing exceptional focus, flexibility, and confidence with every client we serve.

We're now seeking a highly skilled and experienced Full Stack Office Apps Customer Engineer to join our team in New York. As a key member of our team, you'll work closely with some of the largest and most sophisticated companies in the world, usually F1000 companies, to support and assist customers in building, deploying, operating, and optimizing complex enterprise environments. Your primary focus will be on customer satisfaction, deployment, adoption, and support of MS Office Apps initiatives.

• *Key Responsibilities:**

• Deliver high-quality services to customers, ensuring their satisfaction and adoption of MS Office Apps initiatives
• Collaborate with customers to understand their needs and provide tailored solutions
• Conduct standard product workshops, in-depth product reviews, health checks, and post-operational reviews of product implementations
• Provide advanced technical support and problem resolution for corporate customers, including issues raised to the highest levels of management
• Act as the primary technical contact for customers, providing visibility and support for their MS Office Apps environments
• Stay up-to-date with the latest Microsoft Office Apps features and technologies, applying this knowledge to improve customer experiences and drive business growth

• *The Experience You'll Need to Excel in the Role:**

• 5+ years of expertise in O365 Office Apps, including Outlook, Word, Excel, and PowerPoint, in a support or consulting role
• Experience with Microsoft Office deployment and management using SCCM
• Experience with Office deployment on MacOS using AppStore or MDM
• Support with Intune/MECM/SCCM Deployments and Modern Management of Applications
• Advanced/expert-level administration and troubleshooting of the O365 Suite
• Ability to work independently in a fast-paced environment
• Strong skills in handling and articulating customer-critical issues in high-stress situations
• Significant experience with Microsoft enterprise software product offerings
• Awareness of corporate environments and their business requirements
• Ability to apply knowledge to improve Microsoft products and the customer experience
• 5 years of experience in software support, secure infrastructure, IT consulting, or related fields
• 5 years of experience working with enterprise customers in technical readiness, delivery support services, on-premises and remote technical support, solution development, account management, technical requirements gathering, and broad evangelism through events
• Experience with Group Policy Management, Intune Policy Management, and Cloud Policy Management
• Bachelor's Degree (B.S./B.A.) or equivalent in computer science
• 3 years or more of experience with Microsoft Office deployment and management
• 3 years or more of experience supporting Microsoft Office client applications (features and troubleshooting)
• Understanding of ITIL/Service Management, PROSCI, Six Sigma, or other project management experience
• Risk analysis and remediation planning
• BA/BS degree in Business, Information Technology, or equivalent work experience preferred

• *Preferred/Bonus Skills:**

• Experience with M365/O365 Web Apps, Admin Center, and other M365/O365 products such as SharePoint Online, OneDrive, Sway, Bookings, Forms, or Planner
• Experience with Azure Active Directory and Group Policies for Azure AD or Office Apps
• Knowledge of networking concepts, protocols, troubleshooting, and tools like Fiddler and NetMon
• Support with Exchange migrations for Outlook, calendaring, and mailbox management
• Support with SharePoint migrations, assisting with OneDrive and SharePoint site access via Office apps; Office client-server integration
• Support with Teams migrations and add-in migrations and troubleshooting of Office web apps
• Support with Power BI migrations and modernizing Access databases
• Experience with Power Automate, including creating and enhancing automation protocols

• *About careerzynith:**

Since 2011, our mission has remained the same: to partner with clients helping to solve the toughest problems facing their businesses. We have been successful by applying a dynamic and forward-facing approach to business process improvement, outsourced managed services, best leveraging of technologies, and talent solutions. Our core values provide the framework that allows us to continually focus on what made us successful in the first place. Quite simply, our values inform everything that we do. We knew from day one that if we hired smart, passionate people and provided them meaningful yet challenging roles, we would thrive as an organization.

• *Benefits and Perks:**

• Healthcare - Comprehensive coverage for you and your family
• Employee Assistance Program - Get support when you or your family need it with counseling and coaching
• 401K with company match
• Paid time off
• Paid parental leave
• Volunteer Day Off
• Life insurance - Protect your loved ones and their future
• Business travel accident insurance

careerzynith is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We are interested in every qualified candidate who is eligible to work in the United States.

• *Expected Salary:** $90,000 - $110,000 based on experience

• *Location:** New York

• *Job Date:** Sat, 29 Mar 2025 23:39:11 GMT

• *Apply for the Job Now!**

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