Experienced Full Stack Product Marketing Manager – Customer Experience & Support at careerzynith

At careerzynith, we're revolutionizing the way people interact with technology, and we're looking for a talented Product Marketing Manager to join our Customer Experience & Support team. As a key member of our team, you'll play a crucial role in shaping the voice of our products and driving customer engagement across various marketing platforms.

• *About careerzynith**

careerzynith is a forward-thinking company that's passionate about creating innovative solutions that make a real difference in people's lives. We believe in the power of great technology to connect people, communities, and businesses, and we're committed to building a welcoming and inclusive workplace where talented individuals can grow their careers.

• *Job Summary**

As a Product Marketing Manager on our Customer Experience & Support team, you'll be responsible for creating and driving customer-facing help and support efforts to ensure careerzynith customers receive timely, valuable communications across our various marketing platforms. You'll work closely with our digital, brand, and product strategy teams to improve the customer experience and develop a roadmap for Help Center content and its syndication across channels.

• *Responsibilities**

• Own the strategy for operating the customer-facing Help Center end-to-end
• Manage the execution of customer support and communications programs & initiatives that enhance the careerzynith customer experience, including Help Center content, transactional email, and other marketing collateral
• Collaborate consistently on cross-functional projects for organization-wide initiatives, including new product launches, product updates, and addressing customer pain points
• Work to leverage and define insights on tracking benchmarks and key performance indicators to provide a rigorous plan of continuous content improvement for careerzynith customers
• Support the development of a roadmap for Help Center content and its syndication across channels such as Web, Portal, and internal knowledge bases
• Ensure customer marketing initiatives are represented across different help-based projects and act as the primary liaison between Customer Marketing and other cross-functional teams on those initiatives

• *Minimum Qualifications**

• 5 years of experience in a help or support content, user education content, technical writing, or content strategy role
• Experience with content management systems and KMS software (e.g., Lighthouse, etc.)
• Experience utilizing research techniques to understand the customer journey, insight frameworks, and analyze data into actionable feedback to drive engagement across products, services, and experiences
• Experience driving product vision and cross-channel communications
• Experience in technical program/project management

• *Preferred Qualifications**

• Strategy and operations background, in-house or as a consultant
• HTML experience
• SEO experience
• Previous experience working in devices and hardware or telecommunications

• *What We Offer**

• Competitive salary range: $105,000-$154,000 + bonus + equity + benefits
• Opportunity to work with a talented team of innovators and thought leaders
• Collaborative and inclusive work environment
• Professional development and growth opportunities
• Recognition and rewards for outstanding performance
• Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off

• *Equal Opportunity Employer**

careerzynith is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and accessible workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form.

• *How to Apply**

If you're a motivated and results-driven individual with a passion for customer experience and marketing, we want to hear from you! Apply now to join our team and be part of something amazing.

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• *About careerzynith's Culture**

At careerzynith, we believe in creating a workplace that's welcoming, inclusive, and supportive. We're passionate about innovation, collaboration, and continuous learning, and we're committed to building a team that reflects the diversity of our customers and communities.

• *careerzynith's Benefits**

• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) matching and retirement savings plan
• Paid time off and flexible work arrangements
• Professional development and growth opportunities
• Recognition and rewards for outstanding performance
• Access to cutting-edge technology and tools
• Collaborative and inclusive work environment

• *careerzynith's Values**

• Innovation: We're passionate about creating innovative solutions that make a real difference in people's lives.
• Collaboration: We believe in working together to achieve common goals and drive success.
• Inclusion: We're committed to creating an inclusive and accessible workplace for everyone.
• Continuous Learning: We're passionate about learning and growth, and we're committed to providing opportunities for professional development and growth.
• Customer Focus: We're dedicated to delivering exceptional customer experiences and building long-term relationships with our customers.

• *careerzynith's Community Involvement**

careerzynith is committed to giving back to our communities and making a positive impact on the world. We're involved in various community initiatives and charitable programs, and we're passionate about creating a better future for everyone.

• *careerzynith's Career Growth Opportunities**

At careerzynith, we're committed to helping our employees grow their careers and achieve their goals. We offer a range of career development opportunities, including training programs, mentorship, and professional development resources.

• *careerzynith's Recognition and Rewards**

We believe in recognizing and rewarding outstanding performance and contributions to the team. We offer a range of recognition and rewards programs, including bonuses, stock options, and other incentives.

• *careerzynith's Work-Life Balance**

We believe in maintaining a healthy work-life balance and providing our employees with the flexibility they need to succeed. We offer flexible work arrangements, including remote work options, and we're committed to supporting our employees' well-being and happiness.

• *careerzynith's Diversity and Inclusion**

careerzynith is committed to creating an inclusive and diverse workplace where everyone feels welcome and valued. We're passionate about building a team that reflects the diversity of our customers and communities, and we're committed to promoting diversity and inclusion in all aspects of our business.

• *careerzynith's Accessibility**

careerzynith is committed to creating an accessible and inclusive workplace for everyone. We're passionate about providing equal opportunities for all candidates, regardless of their abilities or disabilities, and we're committed to making our workplace accessible and welcoming for everyone.

• *careerzynith's Accommodations for Applicants**

If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form. Our candidate accommodations team will then connect with you to confidentially discuss your options.

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