**Experienced Inside Sales/Customer Service Representative – Industrial/Commercial Sales**

At arenaflex, we're dedicated to delivering exceptional customer experiences and building long-lasting relationships with our clients. As an Inside Sales/Customer Service Representative, you'll play a vital role in driving sales growth, ensuring customer satisfaction, and fostering a culture of excellence within our team.

• *About arenaflex**

arenaflex is a leading provider of innovative solutions and services to the industrial and commercial sectors. Our commitment to excellence, customer-centric approach, and passion for delivering results have earned us a reputation as a trusted partner in the industry. We're proud to offer a dynamic work environment that encourages growth, collaboration, and innovation.

• *Key Responsibilities/Essential Duties**

As an Inside Sales/Customer Service Representative, you'll be responsible for:

• Generating new and repeat sales by providing product and technical information in a timely manner
• Determining customer requirements and expectations to recommend specific products and solutions
• Recommending alternate products based on cost, availability, or specifications
• Presenting price, credit, and terms in accordance with standard procedures of arenaflex
• Accurately processing customer transactions such as orders, quotes, or returns
• Providing accurate information regarding the availability of in-stock items
• Obtaining accurate information from vendors relating to shipment dates and expected date of delivery
• Increasing sales and average order size by means of cross-selling, up-selling, add-on sales, and offering promotional sale items
• Educating customers about terminology, features, and benefits of products to improve product-related sales and customer satisfaction
• Developing meaningful relationships with customers to encourage trust and loyalty
• Actively participating in shipping, receiving, and inventory processes
• Contacting customers following sales to ensure ongoing customer satisfaction and resolve any complaints
• Filling requests for catalogs, information, or samples
• Capturing accurate and complete information in arenaflex software
• Managing time effectively, meeting personal goals, and working effectively with other members of the distribution team
• Presenting a professional image at all times to customers and vendors

• *Required Skills/Abilities**

To succeed in this role, you'll need:

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Ability to calculate percentages and pricing quickly and accurately
• Strong Time Management skills
• Ability to work independently

• *Other Requirements**

• Pass pre-employment drug and alcohol screen and criminal background check
• Be able to provide valid documentation to provide proof of citizenship in accordance with I-9 document
• Display a professional and courteous attitude
• Report to work at the designated start time/maintain a strong attendance record
• Willing to travel to various work sites or training as required
• Willing to work overtime when necessary
• Strictly adhere to safety requirements and procedures and comply with arenaflex's "Stop Work" policy
• Wear personal protective equipment (PPE) in designated operations and production areas as directed
• Have the willingness to work in a team environment and assist co-workers and Supervisor with other duties as required

• *Education and Experience**

• Associate degree (Preferred)
• Customer Service 2 years (required)
• Minimum of two years of successful selling experience, emphasis on Industrial/commercial sales preferred
• Must be persistent, energetic, and entrepreneurial
• PC proficiency

• *Working Conditions, Hours, Travel**

• This job operates in an office and warehouse environment
• This role routinely uses standard office equipment such as computers, phones, copiers, and filing cabinets.
• This is a full-time position with standard hours of Monday through Friday, 40 hours per week.
• Minimal travel is expected for this position

• *Physical Requirements**

• Ability to sit for long periods of time
• Frequent use of hands to handle, feel, or operate objects, such as a keyboard or mouse
• Ability to reach, bend, stoop occasionally
• May occasionally lift or move up to 25 pounds
• Requires close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus while working on computer, navigating warehouse, etc.
• Must have ability to hear and speak to interact with customers, coworkers, etc. on the telephone or by video conference
• Some of the work will require exposure to loud noises and various temperatures when in the warehouse facility.

• *Compensation and Benefits**

• Competitive Pay
• Retention Bonus
• Monthly Profit-Sharing Opportunity
• Uniforms Provided
• Steel Toe Boot Allowance
• Vacation and Sick Leave
• 9 Holidays and 1 Floating Holiday
• 401k with 401k Match
• Medical, Dental, Vision, Life, Voluntary Life, Long and Short-Term Disability, Hospitalization, Critical Illness, Accident, and Pet Insurance

• *Career Growth Opportunities and Learning Benefits**

At arenaflex, we're committed to helping our employees grow and develop their skills. As an Inside Sales/Customer Service Representative, you'll have access to:

• Ongoing training and development programs to enhance your sales and customer service skills
• Opportunities for career advancement and professional growth within the company
• A dynamic and supportive work environment that encourages collaboration and innovation
• Access to industry-leading tools and technologies to help you succeed in your role

• *Work Environment and Company Culture**

arenaflex is a dynamic and fast-paced work environment that values innovation, collaboration, and customer satisfaction. As an Inside Sales/Customer Service Representative, you'll be part of a team that's passionate about delivering exceptional results and building long-lasting relationships with our clients. Our company culture is built on the following values:

• Customer-centric approach
• Innovation and creativity
• Collaboration and teamwork
• Excellence and quality
• Integrity and ethics

• *How to Apply**

If you're a motivated and customer-focused individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

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