Experienced Interim Director of Customer Success (all) – Strategic Growth and Partnership Development in Radiology

• *About careerzynith**

At careerzynith, we're revolutionizing the medical imaging industry with our cutting-edge AI-based MRI solutions. As a leading innovator in HealthTech, we're dedicated to empowering healthcare professionals with the tools they need to make disease diagnosis faster, more precise, and more manageable. Our mission is to push the boundaries of what's possible in medical imaging, and we're seeking an exceptional Interim Director of Customer Success to join our team.

• *Your Role: Interim Director of Customer Success (all)**

As an Interim Director of Customer Success at careerzynith, you'll play a pivotal role in driving the growth and success of our customer relationships, particularly in the German-speaking region. With a focus on large radiology chains, you'll be responsible for ensuring seamless implementation and sustainable use of our AI-based MRI solutions. Your expertise in radiology, combined with your understanding of the challenges and opportunities presented by artificial intelligence in medical imaging, will enable you to develop and implement tailored success plans to maximize customer value and drive long-term retention.

• *Key Responsibilities:**

• Full ownership of the customer lifecycle in the DACH region, with a focus on large radiology networks and chains
• Building, nurturing, and expanding close, strategic relationships with key partners and decision-makers in radiology
• Ensuring seamless onboarding, training, and high customer satisfaction in the use of our AI-powered MRI solutions
• Developing and implementing tailored success plans to maximize customer value and drive long-term retention
• Identifying upselling opportunities and providing strategic support during rollouts to additional sites or in expanding the scope of product use
• Close collaboration with product, sales, and support teams to continuously improve our solutions and services based on customer feedback
• Developing and establishing reporting structures and KPIs to measure Customer Success and support data-driven decision-making

• *Your Background:**

To succeed in this role, you'll need:

• Proven professional experience in radiology, ideally complemented by knowledge of MRI imaging and artificial intelligence
• Experience in a leadership role within Customer Success, Key Account Management, or Business Development – preferably in a fast-growing HealthTech or MedTech startup
• Deep understanding of the challenges and needs of radiology practices, especially in the context of digitalization and automation
• Strong communication skills and experience working with medical decision-makers
• Independent, solution-oriented working style with an entrepreneurial mindset and a pragmatic, hands-on attitude
• Fluent German (spoken and written) as well as very good English skills

• *What You Can Expect:**

• **Focus on what matters:** At careerzynith, competence, personality, and commitment are more important than formalities or the study program you chose.
• **Your Impact:** Your work helps make disease diagnosis faster, more precise, and more manageable.
• **Your Team:** Join a highly motivated, interdisciplinary team with fast decision-making processes and a collaborative atmosphere.
• **Freedom to choose:** Work remotely or from our office in Berlin-Kreuzberg—whatever suits you best.
• **Benefits:** Use your personal benefits budget flexibly and choose the perks that suit you best!

• *Career Growth Opportunities and Learning Benefits:**

At careerzynith, we're committed to helping you grow and develop your skills. As an Interim Director of Customer Success, you'll have access to:

• Regular training and development opportunities to enhance your knowledge of AI-based MRI solutions and customer success strategies
• Collaborative and dynamic work environment with opportunities to share knowledge and best practices with colleagues
• Mentorship and coaching from experienced professionals in the industry
• Opportunities to take on new challenges and responsibilities as the company grows and evolves

• *Work Environment and Company Culture:**

careerzynith is a fast-paced and dynamic company that values innovation, collaboration, and customer satisfaction. Our office in Berlin-Kreuzberg is a hub of creativity and energy, with a focus on open communication, flexibility, and work-life balance. As an Interim Director of Customer Success, you'll be part of a highly motivated and interdisciplinary team that's passionate about making a difference in the medical imaging industry.

• *Compensation, Perks, and Benefits:**

careerzynith offers a competitive compensation package, including:

• Salary: €80,000 - €100,000 per year, depending on experience
• Benefits: Flexible benefits budget, health insurance, and retirement plan
• Perks: Access to cutting-edge AI-based MRI solutions, professional development opportunities, and a dynamic work environment
• Bonus: Performance-based bonus structure to reward exceptional performance

• *How to Apply:**

If you're a motivated and experienced professional with a passion for radiology and customer success, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact email or link to application portal]. We can't wait to welcome you to the careerzynith team!

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