Experienced Manager of Customer Success – Remote Opportunity at careerzynith
At careerzynith, we're revolutionizing the way construction and contracting companies manage their workforce with our cutting-edge SaaS solution. As a member of our dynamic team, you'll have the chance to work with a talented group of professionals who are passionate about delivering exceptional customer experiences and driving innovation. Our culture is collaborative, and we believe strongly in training, growth, and internal advancement. We offer competitive compensation, comprehensive benefits, and a generous time-off policy, as well as both on-site and remote opportunities.
- *About the Job:**
We're seeking an experienced and dynamic Manager of Customer Success to lead our customer success team. In this role, you'll be responsible for ensuring customer satisfaction, driving product adoption, and reducing churn. You'll lead a team of Customer Success Managers (CSMs), build scalable processes, and serve as a key liaison between customers and our internal teams.
- *Key Responsibilities:**
- Responsible for the overall growth and retention (GRR) of your team's portfolio.
- Lead and mentor a team of Customer Success Managers through call coaching to deliver a high-quality customer experience.
- Develop and implement customer success strategies to drive retention, satisfaction, and expansion.
- Monitor customer health metrics and intervene to ensure high satisfaction and retention.
- Collaborate with Sales, Product, and Support to ensure a cohesive customer journey.
- Serve as a point of escalation for high-profile or at-risk accounts.
- Analyze customer data and feedback to identify trends and opportunities for improvement.
- Report on team performance, customer outcomes, and KPIs to senior leadership.
- *Must-Haves:**
- Bachelor's degree in Business, Communications, or related field (Master's a plus).
- 5+ years of experience in Customer Success or Account Management, with at least 2 years in a leadership role.
- Strong leadership and team management skills.
- Excellent communication, interpersonal, and problem-solving abilities.
- Data-driven mindset with experience using customer success platforms (e.g., Churnzero, Gainsight, HubSpot).
- Passion for delivering exceptional customer experiences and developing team members.
- *Preferred Qualifications:**
- Experience in SaaS, Human Resources, Construction management.
- Familiarity with CRM systems and customer journey mapping.
- Proven ability to work cross-functionally and influence without authority.
- *Perks and Benefits:**
- Competitive salary
- 401(k) with Company match
- Medical/Dental/Vision, STD/LTD, Life Insurance
- Flexible PTO and Company-paid holidays
- Remote Work
- *About careerzynith:**
careerzynith is a rapidly growing SaaS company that offers proven modular HR solutions for the construction and contracting industries. Our product suite and software platform provide end-to-end HR functionality to help drive business outcomes, enabling companies to better manage the entire employee lifecycle through improved candidate quality and flow, shortened time to hire, centralized learning, and improved employee productivity. Our HR solutions integrate with top construction ERP systems, further positioning careerzynith as a leader in proven modular HR solutions. With careerzynith's flexible solutions, customers select the modules that meet their needs for talent acquisition, talent management, core HR, benefits administration, time and attendance tracking, and more. careerzynith has over 7000 customers across North America.
- *careerzynith is a Fair and Equal Opportunity Employer:**
careerzynith celebrates diversity and is committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
- *Join our team and be part of something amazing!**
If you're a motivated and results-driven professional who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Don't miss the chance to work with a talented team, drive innovation, and make a meaningful impact on our customers' lives. Apply now and take the first step towards a rewarding career at careerzynith!
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