Experienced Night Shift Customer Service Representative (Remote) – Join careerzynith's Logistics Team!
At careerzynith, we're passionate about revolutionizing the logistics industry with cutting-edge technology and exceptional customer service. As a Night Shift Customer Service Representative, you'll be an integral part of our 3rd shift operations, working remotely from the comfort of your own home. If you're a calm-under-pressure professional with excellent communication skills and a passion for logistics, we want to hear from you!
- *About careerzynith**
careerzynith is a leading logistics company that's dedicated to providing top-notch transportation solutions to our customers. With a strong focus on innovation and customer satisfaction, we're constantly looking for talented individuals to join our team. Our company culture is built on a foundation of teamwork, open communication, and a commitment to excellence.
- *Shift Details**
As a Night Shift Customer Service Representative, you'll work Sunday through Thursday, 10:00 p.m. – 6:30 a.m. CST. While this is a remote position, you must live within 35 miles of Kaukauna, WI, to facilitate in-office training. We understand the importance of work-life balance, and our flexible schedule allows you to enjoy a better balance between your personal and professional life.
- *About the Role**
As a Night Shift Customer Service Representative, you'll be responsible for:
- Scheduling, assigning, and monitoring loads using TruckMate or similar Transportation Management Systems (TMS)
- Communicating with drivers and driver managers to align schedules and priorities
- Monitoring load progress to ensure on-time pickup and delivery
- Addressing customer and driver concerns with professionalism and clarity
- Balancing the needs of drivers, dispatchers, and customers to ensure smooth night operations
- Maintaining accurate records and inputting updates within our systems
- *Key Responsibilities**
- Provide exceptional customer service to drivers and customers via phone, email, and chat
- Utilize TruckMate or similar TMS to schedule, assign, and monitor loads
- Communicate with drivers and driver managers to ensure smooth operations
- Monitor load progress to ensure on-time pickup and delivery
- Address customer and driver concerns with professionalism and clarity
- Maintain accurate records and input updates within our systems
- *What We're Looking For**
- Prior experience in a transportation, dispatch, or logistics support role
- Familiarity with TruckMate or similar TMS (a strong plus)
- Excellent written and verbal communication skills
- Strong attention to detail and multitasking abilities
- Ability to stay organized and focused during overnight hours
- Tech-savvy, self-motivated, and comfortable working independently
- Must be located in the U.S. and authorized to work in the U.S.
- *Essential Qualifications**
- High school diploma or equivalent required
- 1-2 years of experience in a transportation, dispatch, or logistics support role
- Familiarity with TruckMate or similar TMS (a strong plus)
- Excellent written and verbal communication skills
- Strong attention to detail and multitasking abilities
- *Preferred Qualifications**
- Associate's or bachelor's degree in a related field (transportation, logistics, business, etc.)
- 2-3 years of experience in a transportation, dispatch, or logistics support role
- Experience with transportation management systems (TMS)
- Strong analytical and problem-solving skills
- *Skills and Competencies**
- Excellent written and verbal communication skills
- Strong attention to detail and multitasking abilities
- Ability to stay organized and focused during overnight hours
- Tech-savvy, self-motivated, and comfortable working independently
- Strong analytical and problem-solving skills
- *Career Growth Opportunities and Learning Benefits**
At careerzynith, we're committed to helping our employees grow and develop their careers. As a Night Shift Customer Service Representative, you'll have opportunities to:
- Develop your skills and knowledge in transportation management systems (TMS)
- Take on additional responsibilities and leadership roles
- Participate in training and development programs
- Collaborate with cross-functional teams to drive business results
- *Work Environment and Company Culture**
At careerzynith, we're passionate about creating a positive and inclusive work environment. As a Night Shift Customer Service Representative, you'll enjoy:
- A 100% remote position – work from home and enjoy a better work-life balance
- Stable hours – consistent 3rd shift schedule, Sunday through Thursday
- Supportive team culture and responsive leadership
- Opportunity to grow with a company that values your contribution
- Make a real impact in a mission-critical role
- *Compensation, Perks, and Benefits**
As a Night Shift Customer Service Representative, you'll enjoy:
- Competitive hourly rate: $20.00 - $23.00 per hour
- Full-time position with expected hours of 40 per week
- Comprehensive benefits package, including: + 401(k)+ 401(k) matching+ Dental insurance+ Flexible schedule+ Health insurance+ Paid time off+ Vision insurance+ Work from home
- *Ready to Apply?**
If you're a motivated and detail-oriented individual with a passion for logistics, we want to hear from you! Click the link below to submit your application and join our team of dedicated professionals.
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