Experienced Norwegian-speaking Customer Experience Specialist (Student role) – Deliver Exceptional Customer Service and Shape the Future of Work

At careerzynith, we're on a mission to revolutionize the way businesses and teams work together. We're not just building software – we're creating a future where managers can focus on what matters most, and team members can enjoy a perfect work/life balance. As a dedicated and enthusiastic Customer Experience Specialist, you'll be at the forefront of this movement, providing top-notch support to our customers and helping us shape the future of work.

• *About careerzynith**

careerzynith is a leading provider of innovative scheduling solutions, helping hundreds of thousands of users across the globe create perfect schedules for their teams. Founded in 2004, we're headquartered in Copenhagen, Denmark, and we're proud to be part of a dynamic team of part-time and full-time colleagues who are committed to delivering exceptional customer service.

• *Join our team and make a difference**

As a Customer Experience Specialist, you'll be the primary point of contact for our customers, addressing their questions and providing support on the careerzynith platform. You'll work closely with our product and engineering teams to identify and implement the best solutions for our customers and team. If you're a student looking to gain hands-on experience while studying, this is an incredible opportunity to develop your skills and make a real impact.

• *Key Responsibilities**

• **Customer Communication**: Engage with customers via telephone, online chat, and email to provide exceptional support and resolve their queries.
• **Platform Assistance**: Assist customers with using careerzynith, offering best practices for scheduling and administration to help them get the most out of our platform.
• **Issue Analysis**: Analyze and troubleshoot issues before escalating to our second line of technical support, ensuring that our customers receive timely and effective solutions.
• **Team Collaboration**: Serve as a link between customers and our product/engineering team, facilitating communication and collaboration to drive innovation and improvement.
• **Finding Solutions**: Proactively identify and implement the best solutions for our customers and team, using your creativity and problem-solving skills to overcome challenges.

• *What you'll bring to the table**

• **Multilingual Skills**: Fluency in English and Norwegian (additional languages are a plus) to effectively communicate with our customers and team.
• **Comfortable working with technology**: Familiarity with technology and direct customer contact to provide seamless support and resolve technical issues.
• **Flexible Availability**: Ability to work at least 16 hours a week, including day, evening, and weekend shifts, with flexibility to accommodate exam schedules and monthly shift planning.
• **Independent & Team Player**: Motivated to work both independently and collaboratively to resolve technical issues promptly and effectively.
• **Customer-Centric**: Passionate about helping people and maintaining a positive communication tone to deliver exceptional customer service.
• **Problem Solver**: Proactive, creative, and capable of thinking outside the box to identify and implement innovative solutions.
• **Eager to Learn**: Interested in developing your customer service and technical skills within an innovative, international company.
• **Student Status**: Ideally, you have at least one year remaining in your studies, but we would love to hear from you even if you don't.

• *Additional Information**

• **Diversity and Inclusion**: We firmly believe that diversity and inclusion are the cornerstones of innovation and a vibrant workplace culture, and we highly value the strength that diverse backgrounds offer.
• **Equal Opportunity Employer**: We strive to create an equitable experience for all our candidates throughout the process, and we're committed to equal opportunities for all.
• **Reasonable Accommodation**: Please let us know if you need reasonable accommodation during the application or interview process.

• *Why join careerzynith?**

• **Dynamic and supportive team**: You'll be part of a dynamic team of part-time and full-time colleagues who are committed to delivering exceptional customer service.
• **Opportunities for growth and development**: We're committed to helping you develop your skills and advance your career, with opportunities for growth and development within our company.
• **Flexible work arrangements**: We offer flexible work arrangements to accommodate your needs, including part-time and remote work options.
• **Competitive compensation and benefits**: We offer competitive compensation and benefits to ensure that you're rewarded for your hard work and dedication.

• *Ready to make a difference?**

If you're passionate about delivering exceptional customer service and shaping the future of work, we want to hear from you. Apply now to join our team as a Customer Experience Specialist and be part of a dynamic and innovative company that's changing the way businesses and teams work together.

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