Experienced Operations Support Associate – Medical Data Entry and Backend Operations

At careerzynith, we're on a mission to revolutionize primary care operations for underserved communities by connecting them to high-quality care. As a highly motivated and detail-oriented Operations Support Associate, you'll play a critical role in ensuring our Care Operations team is set up to support our patients. You'll own completing our backend operational support processes, ensuring patient ECM and CHW program authorization and continued enrollment, all while creating a foundation of process efficiency and improvement.

• *About careerzynith**

careerzynith is a pioneering healthcare organization that's dedicated to improving the wellbeing of underserved communities. We believe that everyone deserves access to high-quality care, regardless of their background or circumstances. Our community-led model connects patients to local resources, provides wraparound clinical services, and utilizes our proprietary data-driven technology platform, Arc, for care coordination. Through Medicaid MCOs, we provide healthcare for hard-to-reach, high-need individuals, while sharing healthcare dollars with community groups to expand their social support programs.

• *Our Values**

At careerzynith, we're guided by a set of core values that shape our culture and inform our decision-making:

• **Lead with integrity**: We keep our commitments and take responsibility for our actions. We're dependable and choose authenticity over perfection.
• **Embrace challenges**: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.
• **Break through walls**: We go the extra mile for our patients, partners, and one another, and we run toward hard things. We're resilient in our push for consistent improvement and challenge the status quo.
• **Act beyond yourself**: We build each other up and respect boundaries. We seek first to understand and assume positive intent.
• **Care comes first**: We hold ourselves to the highest standards for our patients. We're relentless in the pursuit of our mission, and ensure that we're taking care of ourselves in order to care for others.

• *In the News**

careerzynith has been featured in several prominent publications, including:

• **Forbes**: For careerzynith, Accessibility Is About Delivering Healthcare To Those Who Need It The Most
• **TechCrunch**: Building for Medicaid's regulatory moment with Neil Batlivala from careerzynith
• **Axios**: careerzynith collects $9M for Medicaid-based care

• *The Opportunity**

We're building a team of deeply passionate individuals who are ready to change primary care operations for those who need it most. As an Operations Support Associate, you'll work closely with our Care Operations team to ensure that our patients receive the care they need. You'll be responsible for completing our backend operational support processes, ensuring patient ECM and CHW program authorization and continued enrollment, and creating a foundation of process efficiency and improvement.

• *Key Responsibilities**

As an Operations Support Associate, you'll be responsible for:

• **Owning key Ops Support initiatives**: You'll take ownership of key operational support initiatives and ensure that they're completed on time and to a high standard.
• **Proactively monitoring and reporting on key operational support processes and metrics**: You'll monitor and report on key operational support processes and metrics, identifying areas for improvement and implementing changes as needed.
• **Supporting a team of documentation analysts**: You'll provide support to a team of documentation analysts, troubleshooting and monitoring project progress as needed.
• **Completing and monitoring ECM and CHW program authorizations and annual reauthorizations**: You'll complete and monitor ECM and CHW program authorizations and annual reauthorizations to ensure enrollment and continuation of care.
• **Working with partnered health plans to understand program denials and flag any enrollment issues**: You'll work with partnered health plans to understand program denials and flag any enrollment issues, ensuring that patients receive the care they need.
• **Providing backend support for transitions of care and referrals**: You'll provide backend support for transitions of care and referrals, ensuring closed-loop follow-up from the care team.
• **Providing clear, timely communication to our care team**: You'll provide clear, timely communication to our care team when there's an enrollment change or status update.
• **Supporting Care Operations leaders in owning and optimizing key standard processes**: You'll support Care Operations leaders in owning and optimizing key standard processes, becoming efficient in your role and proposing ways to improve.

• *What You'll Need**

To be successful in this role, you'll need:

• **1+ years of backend operations experience in a fast-paced healthcare environment providing administrative and operational support**: You'll have experience working in a fast-paced healthcare environment, providing administrative and operational support.
• **Confidence to own your role and propose solutions to be successful**: You'll be confident in your ability to own your role and propose solutions to be successful.
• **A results-driven attitude with a proven track record of exceeding performance indicators**: You'll have a results-driven attitude and a proven track record of exceeding performance indicators.
• **You are reliable and comfortable in an environment that is ever-changing**: You'll be reliable and comfortable in an environment that's ever-changing, with a focus on improving the wellbeing of underserved communities through increased access to high-quality care.
• **Strong technical skills and comfort with utilizing multiple technology platforms simultaneously**: You'll have strong technical skills and be comfortable utilizing multiple technology platforms simultaneously.
• **Excellent proficiency with technology, like GoogleSuite applications, Slack, and Looker (or other comparable data tools)**: You'll have excellent proficiency with technology, including GoogleSuite applications, Slack, and Looker (or other comparable data tools).
• **Requires a quiet, HIPAA compliant and internet-connected space**: You'll require a quiet, HIPAA compliant, and internet-connected space to work from.
• **Dedicated to supporting and improving the care for many underserved populations**: You'll be dedicated to supporting and improving the care for many underserved populations.

• *Because We Value You**

We value our employees and offer a range of benefits, including:

• **Competitive compensation**: $22-$23 per hour
• **Comprehensive health, vision & dental insurance**: We offer comprehensive health, vision, and dental insurance to ensure that our employees have access to the care they need.
• **Flexible vacation policy**: We offer a flexible vacation policy, allowing our employees to take the time they need to recharge.
• **401k**: We offer a 401k plan to help our employees save for their future.
• **Work entirely from the comfort of your own home**: You'll have the opportunity to work entirely from the comfort of your own home, with a quiet, HIPAA compliant, and internet-connected space.
• **Monthly $100 work from home expense stipend**: We offer a monthly $100 work from home expense stipend to help our employees cover the costs of working from home.
• **We provide the equipment needed for the role**: We'll provide the equipment needed for the role, including a laptop and any other necessary tools.
• **Opportunity for rapid career progression with plenty of room for personal growth**: We offer opportunities for rapid career progression and plenty of room for personal growth, with a focus on developing our employees' skills and abilities.

• *Equal Opportunity Employer**

careerzynith is an Equal Opportunity Employer. We value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law.

• *E-Verify**

careerzynith participates in E-Verify to verify employment eligibility for new hires.

• *Pre-Employment Background Check**

Any offer of employment at careerzynith is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use.

• *Talent Team**

The talent team will only reach out via email from @careerzynith.com email addresses. We do not conduct any TA business outside of our @careerzynith.com emails. If you're ever concerned about spam or fraudulent activity, please reach out to [email protected].

• *Apply Now**

If you're passionate about improving the wellbeing of underserved communities and have the skills and experience to succeed in this role, we encourage you to apply. Please submit your application for the Operations Support Associate position, and our team will review your qualifications and reach out to you if we'd like to schedule an interview.

Apply for this job