**Experienced Order Fulfillment Coordinator – Remote Weekend Shifts**

Are you a customer-centric professional with a passion for delivering exceptional service? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join our team as an Order Fulfillment Coordinator at AdvaCare Systems. As a key member of our operations team, you will play a vital role in ensuring seamless customer experiences, efficient equipment delivery, and effective communication with our internal stakeholders.

• *About AdvaCare Systems**

At AdvaCare Systems, we are dedicated to providing innovative, high-quality medical equipment solutions to healthcare providers across the country. Our mission is to empower healthcare professionals with the tools they need to deliver exceptional patient care. As a remote Order Fulfillment Coordinator, you will be part of a dynamic team that is passionate about making a difference in the lives of those we serve.

• *Job Summary**

As an Order Fulfillment Coordinator, you will be responsible for receiving, entering, and reconciling customer orders, collaborating with internal teams to ensure accurate equipment delivery, and providing exceptional customer service. This is a part-time, remote weekend shift position, requiring a strong work ethic, excellent communication skills, and a customer-centric approach.

• *Key Responsibilities**

• Answer phones in a friendly, customer-centric manner, responding to customer inquiries and resolving issues in a timely and professional manner.
• Schedule deliveries, pickups, maintenance, and repairs for all facilities, home care, and hospice providers, ensuring seamless coordination with internal teams.
• Act as a customer liaison on issues of product availability, equipment assessments, and equipment troubleshooting, providing expert guidance and support.
• Manage the routing and workload of service technicians, ensuring efficient equipment delivery and minimizing downtime.
• Collaborate with AdvaCare billing, dispatch, operations, and sales personnel to ensure accurate equipment delivery, billing, and maintenance.
• Maintain accurate records and reports, ensuring compliance with company policies and procedures.

• *Shift Information**

This is a weekend, part-time, remote work position, scheduled for fourteen (14) hours per weekend once training is completed. The initial training period will be conducted on a full-time basis, Monday through Friday, 8:00 am to 4:30 pm (CST), starting on Monday, July 14, 2025, through Friday, August 8, 2025.

• *Schedule Coverage Availability**

Permanent schedule coverage availability commences Saturday, August 9, 2025:

• Saturdays: 1 x 8-hour shift (e.g., 8:00 am - 4:00 pm)
• Sundays: 1 x 6-hour shift (e.g., 10:00 am - 4:00 pm) to be assigned between the hours of 6:00 am through 9:00 pm (CST)

• *Benefits**

• All hardware (computer, monitors, etc.) needed to work from home will be provided by AdvaCare Systems or employees can receive a monthly stipend for using their own hardware.
• Opportunities for career growth and professional development in a dynamic, fast-paced environment.
• Collaborative and supportive team environment with a focus on customer satisfaction and employee well-being.

• *Essential Qualifications**

• 2+ years of customer service/call center and/or Healthcare experience.
• Empathy, Passion, and Enthusiasm for helping those in need.
• Strong attention to detail.
• Strong written and verbal communication skills.
• Strong computer/systems skills (Microsoft Office Suite, etc.).

• *Preferred Qualifications**

• Experience working in a healthcare or medical equipment industry.
• Familiarity with durable medical equipment (DME) and healthcare regulations.
• Previous experience in a call center or customer service environment.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.

• *Skills and Competencies**

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.
• Ability to adapt to changing priorities and deadlines.
• Strong computer/systems skills (Microsoft Office Suite, etc.).

• *Career Growth Opportunities and Learning Benefits**

As an Order Fulfillment Coordinator at AdvaCare Systems, you will have opportunities for career growth and professional development in a dynamic, fast-paced environment. Our company is committed to investing in our employees' skills and knowledge, providing training and development programs to help you achieve your career goals.

• *Work Environment and Company Culture**

Our company culture is built on a foundation of customer satisfaction, employee well-being, and teamwork. We strive to create a positive and supportive work environment that encourages collaboration, innovation, and growth. As a remote Order Fulfillment Coordinator, you will be part of a dynamic team that is passionate about making a difference in the lives of those we serve.

• *Compensation, Perks, and Benefits**

• Starting wage: $18.00/hr
• Opportunities for career growth and professional development in a dynamic, fast-paced environment.
• Collaborative and supportive team environment with a focus on customer satisfaction and employee well-being.
• All hardware (computer, monitors, etc.) needed to work from home will be provided by AdvaCare Systems or employees can receive a monthly stipend for using their own hardware.

• *How to Apply**

If you are a customer-centric professional with a passion for delivering exceptional service, we invite you to apply for the Order Fulfillment Coordinator position at AdvaCare Systems. Please submit your resume and a cover letter outlining your experience, skills, and qualifications for this role. We look forward to hearing from you!

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