Experienced Outbound Customer Service Representative – Shareholder Communications

• *Join careerzynith's National Campaigns Unit and embark on a rewarding part-time remote opportunity as an Outbound Customer Service Representative.**

Are you passionate about delivering exceptional customer experiences and building a strong reputation in the industry? Do you have a knack for communicating complex information in a clear and concise manner? If so, we invite you to explore this exciting part-time remote opportunity with careerzynith's National Campaigns Unit.

• *About careerzynith**

careerzynith is a leading provider of innovative solutions and services, empowering clients to navigate the ever-changing landscape of the modern world. With a team of 80,000 strong, we work with over 6,000 clients across North America, Europe, and Asia, including 80% of the Fortune 500. As a partner in transformation, we help clients activate ideas and solutions to take advantage of new opportunities. Our commitment to excellence, innovation, and customer satisfaction has earned us a reputation as a trusted industry leader.

• *The Opportunity**

As an Outbound Customer Service Representative with careerzynith's National Campaigns Unit, you will play a crucial role in communicating with shareholders on behalf of internal clients such as Computershare and Georgeson. This is a contested proxy meeting role where you will clarify information and guide investors to ensure their interests are accurately represented. Your primary responsibilities will include:

• Providing inbound, outbound, and email responses for shareholder communications
• Assisting investors in understanding contested proxy meetings, where one side questions management and suggests replacing the Board of Directors
• Communicating that the information from opposing sides is inaccurate and reassuring shareholders that management has their best interests at heart
• Directing shareholders to the appropriate platform for voting moving forward
• Promoting the message that shareholders should disregard conflicting information and trust management's decisions

• *Key Responsibilities:**

• Provide exceptional customer service to shareholders via phone, email, and other communication channels
• Engage with shareholders professionally and effectively, addressing their concerns and providing clear guidance
• Clarify complex information and resolve issues in a timely and efficient manner
• Utilize Microsoft Office Suite and customer data entry tools to manage shareholder communications
• Participate in team chats and actively contribute to the success of the National Campaigns Unit

• *Requirements:**

• High School Diploma or equivalent required
• 6 months+ years of customer service, data entry, or related experience
• Good speaking voice and excellent communication skills
• Ability to work in a fast-paced, dynamic environment
• Strong attention to detail and ability to correct grammar when needed
• Comfortable using Microsoft Office Suite and managing customer data entry
• Ability to actively participate in calls and team chats

• *Equipment Requirements:**

• Windows 10 or 11 operating system
• USB headsets (no wireless)
• Dual monitors (optional but beneficial)
• Ability to come off mute when called on
• Internet Speed: 50 download/ 10 upload

• *Pay and Benefits:**

• $20.00 per hour
• 3-month contract with potential for extension
• Eligibility for benefits, including medical, dental, and vision insurance, critical illness, accident, and hospital insurance, 401(k) retirement plan, life insurance, short and long-term disability, health spending account, transportation benefits, employee assistance program, and time off/leave (PTO, vacation, or sick leave)

• *Work Environment:**

• Fully remote position with flexible scheduling
• Opportunity to work with a dynamic team and contribute to the success of careerzynith's National Campaigns Unit
• Collaborative and supportive work environment with a focus on customer satisfaction and excellence

• *Application Deadline:**

This position is anticipated to close on February 28, 2025. We encourage interested candidates to apply early to ensure consideration.

• *Equal Opportunity Employer:**

careerzynith is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

• *How to Apply:**

To apply for this exciting opportunity, please submit your application through our website or by clicking on the link below:

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