Experienced Part-Time Contract Customer Support Representative – Medical Technology and Health Services

At careerzynith, we're revolutionizing the US healthcare system by putting patient health first. Our innovative platform combines technology, people, and analytics to support primary care providers at the point of care, delivering real-time patient information, activating practice staff, and empowering providers and care teams with incentives that reward the work they are already doing to keep patients healthy. We're seeking a highly skilled and dedicated Customer Support Representative to join our team on a part-time contract basis. As a key member of our customer support team, you will play a vital role in providing world-class service to our medical group clients, ensuring a positive user experience, and helping us achieve our mission to transform the healthcare industry.

• *About careerzynith**

careerzynith is a US-based health-tech company backed by top venture capital firms, with an established product and proven operating model. We've shown that we make a real difference for physician practices and their patients. Our platform is designed to support primary care providers at the point of care, delivering real-time patient information, activating practice staff, and empowering providers and care teams with incentives that reward the work they are already doing to keep patients healthy.

• *About the Position**

We're seeking a Customer Support Representative for a part-time contract role, approximately 20 hours per week. As a Customer Support Representative, you will be responsible for providing world-class service to our medical group clients, ensuring a positive user experience, and helping us achieve our mission to transform the healthcare industry. You will work directly with our Senior Manager, Provider Success on the following key responsibilities:

• Answering technical support tickets via email, chat, screen shares (live troubleshooting), and phone
• Troubleshooting user issues or product bugs and providing clear and accurate solutions
• Escalating incidents in a timely and efficient manner; ensuring incidents are accurately reported and documented
• Working with our Operations, Product, and Payments teams to diagnose and solve technical user problems
• Collecting medical group feedback and insights and relaying them to the product development teams for continuous improvement of our products
• Recommending creative solutions to improve the user experience
• Adhering to company policies and procedures, including data security and privacy standards, to protect provider information and uphold the highest ethical standards

• *Requirements**

To be successful in this role, you will need:

• Prior experience in a software or technical support role
• Prior experience with Call Center technology such as Zendesk or Salesforce (nice to have)
• Dedication to delivering world-class customer experience; you exhibit empathy, courtesy, helpfulness, and efficiency
• Knowledge of customer service techniques, strategies, and approaches
• Excellent communication, interpersonal skills, and professional writing skills to clearly articulate information and make recommendations that improve the medical groups' experience

• *Term and Contract Rate**

This part-time contract role is for a five-month term. The contract rate is between $10-15 per hour for non-NYC based contractors and $20-25 per hour for NYC based contractors. Actual contracted rate will be based on the experience of the contractor.

• *Perks & Benefits**

careerzynith offers a carefully curated selection of wellness benefits and perks to our employees, including:

• Medical, Dental, and Vision Benefits
• Unlimited PTO
• Universal Paid Family Leave
• Company-sponsored One Medical memberships and Citibike memberships
• Medical Travel Benefits
• A monthly wellness stipend that gives employees the freedom to choose where they spend their cash, whether it be on wellness, pet care, childcare, WFH items, or charitable donations
• Stock Options & 401k matching program
• Career development opportunities like Manager Training, coaching, and an internal mobility program
• A broad calendar of company-sponsored social events for our in-office and remote employees

• *Diversity, Equity, and Inclusion**

Diversity is the key to our success. careerzynith is an equal opportunity employer and we are open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, veteran status, or any other legally protected status. We believe that diverse teams – and the different identities, cultures, and life experiences our team members bring to the table – enable us to create amazing products, find creative solutions to interesting problems, and build an inclusive working environment.

• *Security and Privacy**

At careerzynith, your privacy and security as a job seeker is a priority no matter where you are in the interview process. As recruiting scams have become more prevalent, please take note of the following practices to ensure the legitimacy of any interaction with our team:

• Any communication from our recruiters and hiring managers at careerzynith about a job opportunity will only be made by a careerzynith employee with an @careerzynith email address.
• careerzynith does not utilize third-party agencies for recruitment services and does not conduct text message or chat-based interviews. Any other email addresses, agencies, or forums may be phishing scams designed to obtain your personal information.
• We will not ask you to provide personal or financial information, including, but not limited to, your social security number, online account passwords, credit card numbers, passport information, and other related banking information until we begin onboarding activities, which will be coordinated by a member of the careerzynith People Ops Team with an @careerzynith email address.

If you are ever unsure whether you are in contact with a legitimate careerzynith teammate, please contact people-team@careerzynith. If you believe you've been a victim of a phishing attack, please mark the communication as “spam” and immediately report it by contacting the U.S. Federal Trade Commission.

• *Apply Now**

If you're passionate about delivering world-class customer service and want to be part of a team that's transforming the healthcare industry, apply now to join our team as a Customer Support Representative.

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