Experienced Part-Time Customer Service Representative for Radiology Billing - Remote Opportunity with arenaflex

Introduction to arenaflex and the Industry

arenaflex is a leading provider of revenue cycle management and practice improvement services, dedicated to delivering exceptional support to physician practices. Our team is built on the principles of integrity, innovation, and teamwork, and we are committed to excellence in everything we do. As a part-time Customer Service Representative for Radiology Billing, you will play a vital role in our mission to provide outstanding customer service and support to our clients and patients.

Job Overview

We are seeking an experienced and talented individual to join our team as a part-time Customer Service Representative for Radiology Billing. This is a remote opportunity, allowing you to work from the comfort of your own home, using your own computer and internet connection. As a Customer Service Representative, you will be responsible for providing effective and courteous customer service to our internal and external customers, resolving issues in a timely and professional manner.

Key Responsibilities

• Answer patient phone calls, resolving issues in one phone call whenever possible


• Open ARR inquiries as needed and return phone calls once ARR is answered to resolve issues in one phone call


• Report collection agency payments in a timely manner


• Generate correspondence to resolve customer disputes


• Document every phone call, ensuring accurate and detailed records


• Accept and perform other work as assigned by the Customer Service Lead, Customer Service Supervisor, Regional Business Manager, or Executive Team

Competencies and Skills

To be successful in this role, you will need to possess excellent customer service skills, with the ability to communicate effectively via email, mail, or telephone. You will also need to have strong technical capacity, organizational skills, and time-management skills. Specifically, we are looking for individuals with:

• Customer/Client Focus: the ability to provide exceptional customer service and support


• Telephone Skills: excellent communication and interpersonal skills


• Technical Capacity: the ability to use computer software and operating systems, including Microsoft Office Suite and Windows 7 or Windows 10


• Organizational Skills: the ability to prioritize tasks, manage time effectively, and maintain accurate records

Work Environment and Requirements

This is a remote position, and you will be required to work from your own home office using your own computer and phone. You will need to have a reliable internet connection with a minimum speed of 20mb and be able to run an Ethernet cable. You will also need to show proof of home or renters' insurance when working remotely.

Travel Requirements

No travel is expected for this position, allowing you to work from the comfort of your own home without the need for frequent travel.

Education and Experience Requirements

We are looking for individuals with a high school education or associate degree, or equivalent from college or technical school. You will also need to have at least two years of related experience or training, or an equivalent combination of education and experience. Specifically, we are looking for individuals with:

• At least two years of experience working in a call center and/or customer service


• Experience in the medical billing field (preferred)


• Computer operating systems experience in Windows 7 or Windows 10 (preferred)


• Computer software programs experience in Microsoft Office Suite (preferred)


• Ability to type and use a 10-key accurately (preferred)

What We Offer

As a part-time Customer Service Representative for Radiology Billing with arenaflex, you can expect:

• Competitive pay: $16.50 - $19.00 per hour


• Expected hours: 20-29 per week


• Benefits: 401(k) and 401(k) matching


• Day shift: Monday to Friday


• Remote work environment: work from the comfort of your own home

Career Growth and Development

At arenaflex, we are committed to the growth and development of our employees. As a part-time Customer Service Representative for Radiology Billing, you will have the opportunity to develop your skills and knowledge in a supportive and dynamic environment. We offer ongoing training and development opportunities, allowing you to advance your career and achieve your goals.

Company Culture and Values

arenaflex is a company that values integrity, innovation, and teamwork. We are committed to excellence in everything we do, and we expect our employees to share these values. As a part-time Customer Service Representative for Radiology Billing, you will be part of a team that is dedicated to providing exceptional customer service and support to our clients and patients.

Conclusion

If you are a motivated and talented individual who is passionate about providing exceptional customer service, we encourage you to apply for this part-time Customer Service Representative for Radiology Billing role with arenaflex. With a competitive salary, benefits, and a remote work environment, this is an opportunity not to be missed. Apply today and join our team of dedicated professionals who are committed to excellence in everything they do.

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