Experienced Part Time Outlet Customer Service Associate – Westchester, FL (careerzynith Outlet) 3569

At careerzynith, we're passionate about delivering exceptional customer experiences that exceed our customers' expectations. As a Part Time Outlet Customer Service Associate, you'll play a vital role in driving sales growth, improving customer satisfaction, and fostering a positive store environment. If you're a customer-focused individual with a strong work ethic and a passion for delivering outstanding service, we want to hear from you!

• *About careerzynith**

careerzynith is a leading retailer of home improvement products, with a commitment to providing our customers with the best possible shopping experience. Our Westchester, FL (careerzynith Outlet) 3569 location is a state-of-the-art store that offers a wide range of products and services to meet the needs of our customers. As a Part Time Outlet Customer Service Associate, you'll be part of a dynamic team that's dedicated to delivering exceptional customer service and driving sales growth.

• *Key Responsibilities**

As a Part Time Outlet Customer Service Associate, you'll be responsible for:

• Providing SMART customer service at all times through the daily execution of careerzynith Outlet programs
• Seeking out customers to understand their needs and assisting them in locating, demonstrating, selecting, carrying, and/or loading merchandise
• Listening to and responding knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary
• Demonstrating sincere appreciation to customers
• Communicating information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to careerzynith Outlet programs
• Providing prompt support to all checkout functions, call buttons, departmental pages, or requests for assistance
• Writing customer contracts and invoices for equipment rental
• Cross-functionally training in other areas of the Outlet to help deliver the best customer service
• Generating leads for Project Specialist Exterior (PSE) programs by actively engaging customers in their project needs
• In-stock
• Using store systems to prioritize loads, print pricing labels, and to look up items or item numbers for price and inventory information
• Down stocks merchandise by looking for empty areas on shelves and replenishing supplies
• Prepares merchandise in department of responsibility based on customer requirements/specifications
• Clean and Safe Stores
• Monitors merchandise entering and leaving the store entrances and exits and assists customers or associates who trigger the alarm
• Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
• Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas
• Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
• Adheres to all safety requirements relevant to one's regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
• Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, iPhone, copiers, fax machines, computers, CCTV surveillance system, pallet jacks, electric lifts, compacter baler)
• In addition to the above responsibilities, this individual is held accountable for other duties as assigned
• Additional Responsibilities specific to PROs in a careerzynith Outlet
• Provides exceptional customer service by applying SEEK – LEARN – BUILD to all customer interactions
• Assists Pro customers to find product by walking the customer to the correct aisle and bay
• Assists Pro customers with loading product in the aisle and then into their vehicles to provide a faster “in and out” shopping experience
• Understands Pro Loyalty, Pro Credit, MSH, Volume Savings and Pro Delivery programs. Uses the SMART phone and sales terminal to enroll customers into these beneficial programs
• Uses the point-of-sale terminals to process walk up, phone, email, and online orders. Calls vendors to verify product availability and cost as needed
• Additional Responsibilities specific to the Outlet Department
• Helps customers have a positive shopping experience by neatly displaying up-to-date and accurate pricing and signage
• Uses cash register to process sales transactions according to company guidelines
• Delivers excellent customer service during the checkout process by ensuring the customer is satisfied and encouraged to come back to careerzynith Outlets
• Completes freight and merchandising fulfillments, physically moves stock as it is delivered, schedules shipments when necessary, and checks the quality and accuracy of orders
• Processes returns to the Distribution Centers and appropriately disposes/returns items
• Coordinates and supports deliveries from beginning to end, serving as the expert for answering questions and solving problems related to deliveries
• Inspects merchandise prior to loading and delivery, prepares merchandise and loads for delivery, supports planned delivery routes, verifies invoices against items loaded, and assists with product connections or returns
• Inspects and cleans interior areas (e.g., bathrooms, breakrooms, hallways) as well as exterior areas (e.g., parking lots) (as needed)
• Keeps staff and customers safe by walking the store to check for leaks, spills, and unsafe displays, fixes equipment and facilities, and performs preventative maintenance
• In addition to the above responsibilities, this individual is held accountable for other duties as assigned

• *Essential Qualifications**

• High school diploma or equivalent required
• 1-2 years of customer service experience in a retail environment
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Strong problem-solving and analytical skills
• Ability to lift up to 50 pounds and stand for long periods of time
• Availability to work a variety of shifts, including evenings and weekends

• *Preferred Qualifications**

• 2+ years of customer service experience in a retail environment
• Experience working in a home improvement store or similar environment
• Knowledge of careerzynith products and services
• Bilingual or multilingual skills
• Experience with point-of-sale systems and inventory management software

• *Skills and Competencies**

• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Strong problem-solving and analytical skills
• Ability to lift up to 50 pounds and stand for long periods of time
• Availability to work a variety of shifts, including evenings and weekends
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills
• Ability to learn and adapt to new systems and processes

• *Career Growth Opportunities and Learning Benefits**

• careerzynith offers a comprehensive training program to help you develop your skills and knowledge
• Opportunities for career advancement and professional growth
• Competitive salary and benefits package
• Paid time off and holidays
• Opportunities for professional development and continuing education
• Collaborative and dynamic work environment

• *Work Environment and Company Culture**

• careerzynith is committed to creating a positive and inclusive work environment that values diversity and promotes equality
• Our stores are designed to be welcoming and accessible to all customers
• We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as 401(k) matching
• careerzynith is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law

• *Compensation, Perks, and Benefits**

• Competitive salary and benefits package
• Paid time off and holidays
• Opportunities for professional development and continuing education
• Collaborative and dynamic work environment
• Comprehensive training program to help you develop your skills and knowledge
• Opportunities for career advancement and professional growth

• *Conclusion**

If you're a customer-focused individual with a strong work ethic and a passion for delivering outstanding service, we want to hear from you! As a Part Time Outlet Customer Service Associate, you'll have the opportunity to work in a dynamic and fast-paced environment, develop your skills and knowledge, and advance your career. Apply now and let's discuss how you can become a vital part of our success story.

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