**Experienced Pharmacy Customer Service Associate – Delivering Exceptional Patient Care in Culpeper, VA**

At arenaflex, we are dedicated to providing exceptional patient care and delivering a distinctive and delightful customer experience. As an Experienced Pharmacy Customer Service Associate, you will play a vital role in achieving this goal by providing courteous, friendly, and efficient service to our customers. If you are passionate about delivering exceptional patient care and have a strong commitment to customer service, we encourage you to apply for this exciting opportunity.

• *About arenaflex**

arenaflex is a leading healthcare company that is committed to improving the health and well-being of our customers. We have a long history of innovation and excellence, and we are proud to be a trusted partner in the healthcare industry. Our team of dedicated professionals is passionate about delivering exceptional patient care and providing a distinctive and delightful customer experience.

• *Job Summary**

As an Experienced Pharmacy Customer Service Associate, you will be responsible for providing exceptional patient care and delivering a distinctive and delightful customer experience. You will work closely with our pharmacists and other healthcare professionals to ensure that our customers receive the highest level of care and service. You will also be responsible for registering sales on assigned cash registers, providing customers with courteous, fair, friendly, and efficient checkout service, and assisting the pharmacist in the practice of pharmacy.

• *Key Responsibilities**

• Models and delivers a distinctive and delightful customer experience
• Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service
• Assists the pharmacist, under direct supervision, in the practice of pharmacy
• Provides customers with courteous, friendly, fast, and efficient service
• Recommends items for sale to customers and recommends trade-up and/or companion items
• Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed
• Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records
• Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader
• Performs duties as assigned by Pharmacy Manager, Staff Pharmacist, and Store Manager, including utilizing pharmacy systems to enter patient and drug information, ensuring information is entered correctly, filling prescriptions by retrieving, counting, and pouring pharmaceutical drugs, verifying medicine is correct, and checking for possible interactions
• Reports, immediately, prescription errors to pharmacist on duty and adheres to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program
• Reviews and complies with the arenaflex Pharmacy Code of Conduct
• Handles telephone calls that do not require personal attention of the pharmacist, including those to physicians
• Processes (corrects and resubmits) manual claims for third-party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the Pharmacy Manager
• Assists and supports Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals
• Maintains knowledge of Company asset protection techniques, and files claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors, or damaged goods involving Rx drugs
• Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products)
• Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise
• Completes resets and revisions as directed
• Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves)
• For consumable items, assists in stock rotation, using the first in, first out method and restock outs
• Has working knowledge of store systems and store equipment
• Provides customer service in the photo area, including digital passport photo service, poster print, and creative machine, suggestive sell of promotional photo products
• Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders, and delivers orders to customers as they arrive at store)
• Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance
• Complies with all company policies and procedures; maintains respectful relationships with coworkers
• Completes special assignments and other tasks as assigned

• *Essential Qualifications**

• Must be fluent in reading, writing, and speaking English (except in Puerto Rico)
• Requires willingness to work flexible schedule, including evenings and weekend hours
• Must have a high school diploma or equivalent
• Must have a valid driver's license (if applicable)

• *Preferred Qualifications**

• Prefer six months of experience in a retail environment
• Prefer to have prior work experience with arenaflex
• Prefer good math skills so they can fill prescriptions accurately, including counting, measuring, and weighing medications
• Prefer good computer skills
• Prefer knowledge of store inventory control
• Prefer PTCB certification

• *Skills and Competencies**

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Strong customer service skills and a commitment to delivering exceptional patient care
• Ability to maintain confidentiality and handle sensitive information
• Strong organizational and time management skills
• Ability to work in a dynamic and changing environment

• *Career Growth Opportunities and Learning Benefits**

• arenaflex is committed to providing opportunities for career growth and development
• We offer a comprehensive training program that includes on-the-job training, classroom instruction, and online training
• We also offer opportunities for advancement and professional development
• arenaflex is committed to providing a safe and healthy work environment
• We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan

• *Work Environment and Company Culture**

• arenaflex is a dynamic and fast-paced work environment
• We are committed to providing a safe and healthy work environment
• We have a strong commitment to customer service and delivering exceptional patient care
• We are a team-oriented and collaborative work environment
• We value diversity and inclusion and are committed to creating a workplace that is welcoming and inclusive of all employees

• *Compensation, Perks, and Benefits**

• arenaflex offers a competitive salary and benefits package
• We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) plan
• We also offer a range of perks and benefits, including flexible scheduling, paid time off, and employee discounts
• arenaflex is an equal opportunity employer and is committed to providing a workplace that is welcoming and inclusive of all employees

• *Conclusion**

If you are passionate about delivering exceptional patient care and have a strong commitment to customer service, we encourage you to apply for this exciting opportunity. As an Experienced Pharmacy Customer Service Associate, you will play a vital role in achieving our goal of delivering a distinctive and delightful customer experience. We offer a comprehensive training program, opportunities for career growth and development, and a comprehensive benefits package. Apply now to join our team and start your career with arenaflex!

• *Apply Now**

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