Experienced Seasonal Chat & Phone Tech Support/Customer Service Agent – Inbound Call Center
Are you ready to embark on a rewarding career journey with careerzynith, a global leader in the customer experience (CX) industry? We are seeking a Seasonal Chat & Phone Tech Support/Customer Service Agent to join our team of passionate professionals who are dedicated to delivering exceptional support experiences to our clients and customers. At careerzynith, we believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.
- *About careerzynith**
careerzynith is a global leader in the customer experience (CX) industry, with 170,000 associates across the globe. We're the team behind the best experiences for 750+ of the world's leading brands, from Fortune 500 companies to local startups. We know every action taken, no matter how small, has a significant impact. Our employees savor the small moments and celebrate the big wins with our clients and with each other. Supporting +9 million customer conversations every day in +60 languages across 45 countries, careerzynith combines innovative thinking and digital solutions – including self-service, artificial intelligence (AI), and data-driven analytics – with the expertise and empathy of our employees to Create Connection. Value Conversation.
- *Why Join careerzynith?**
At careerzynith, we're committed to creating a memorable associate experience. We believe in the power of positive moments and the impact they can have on our work experiences, customers, teams, and friends. By joining our team, you'll have the opportunity to:
- Work from home with the flexibility of a seasonal role, with the opportunity to become permanent
- Enjoy a full-time schedule with the flexibility to meet the needs of our business
- Earn $14/hour and participate in incentive opportunities
- Receive hands-on, 100% paid training to help you succeed in your role
- Take advantage of internal mobility opportunities, with 84% of our managers promoted within
- Enjoy employee discounts and referral bonuses
- Participate in our EverBetter wellness program
- *Responsibilities**
As a Seasonal Chat & Phone Tech Support/Customer Service Agent, you will be responsible for:
- Providing basic technical support via phone or chat to our customers
- Delivering an exceptional support experience that meets or exceeds our high standards
- Interacting and communicating effectively with a variety of customers, including those with diverse backgrounds and needs
- Providing a memorable and delightful experience for our customers
- *Requirements**
To be successful in this role, you will need to:
- Be flexible to meet the needs of our business
- Have a High School Diploma or GED Equivalent
- Be at least 18 years of age
- Have a reliable computer, internet connection, and phone line
- Have a noise/distraction-free home office environment
- Have a desk and an ergonomic chair
- *Equipment and Internet Requirements**
To ensure your success in this role, you will need to have:
- 1 Stand Alone Monitor (19 inch)
- Hardwired internet connection (no satellite or wireless)
- Required Internet Speed is 5.0 Mbps Down/ 5.0 Mbps Up
- A Working Phone Line (Home Phone or Mobile)
- *Work Environment and Company Culture**
At careerzynith, we're committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We believe that every action taken, no matter how small, has a significant impact on our work experiences, customers, teams, and friends. Our employees savor the small moments and celebrate the big wins with our clients and with each other.
- *Compensation, Perks, and Benefits**
As a Seasonal Chat & Phone Tech Support/Customer Service Agent, you will enjoy:
- $14/hour and incentive opportunities
- Hands-on, 100% paid training
- Internal mobility opportunities, with 84% of our managers promoted within
- Employee discounts and referral bonuses
- EverBetter wellness program
- *Location Requirements**
To be eligible for this role, you must reside in one (1) of the following States:
- Alabama
- Arkansas
- Florida
- Georgia
- Iowa
- Idaho
- Indiana
- Kansas
- Kentucky
- Louisiana
- Michigan
- Minnesota
- Missouri
- Mississippi
- North Carolina
- North Dakota
- Nebraska
- New Mexico
- Nevada
- Ohio
- Oklahoma
- Pennsylvania
- South Carolina
- South Dakota
- Tennessee
- Texas
- Utah
- Virginia
- Wisconsin
- West Virginia
- Wyoming
- *How to Apply**
If you're ready to join a dynamic team of professionals who are passionate about delivering exceptional support experiences, apply now! Visit our website at [www.careerzynith.com](http://www.careerzynith.com) to learn more about our company culture and values. Connect with us on Facebook, LinkedIn, and Twitter to stay up-to-date on the latest news and updates from careerzynith.
- *Equal Employment Opportunity**
careerzynith is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
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