Experienced Solutions Architect – Customer Acceleration Team at careerzynith

Are you a seasoned professional with a passion for helping customers implement innovative cloud contact center solutions and solve technical problems? Do you have a knack for understanding application architectures and integration approaches, and the consultative and leadership skills to launch a project on a trajectory to success? If so, we invite you to join our Customer Acceleration Team at careerzynith as an Experienced Solutions Architect.

• *About careerzynith**

careerzynith is a leading provider of cloud-based solutions, and we're committed to helping our customers transform their contact centers to the cloud. Our team is dedicated to delivering exceptional technical design and thought leadership to our customers, and we're looking for a talented Solutions Architect to join our ranks.

• *Job Summary**

As a Solutions Architect on our Customer Acceleration Team, you will provide technical design and thought leadership to our customers, working closely with a world-class sales and business development team. You will lead efforts to capture and share best-practice knowledge amongst the careerzynith solution architect community, and gain the opportunity to learn from, collaborate with, and educate some of the brightest technical minds in the industry today across the breadth of enterprise architecture.

• *Responsibilities**

• Provide exceptional technical design and thought leadership to our customers, working closely with a world-class sales and business development team
• Lead efforts to capture and share best-practice knowledge amongst the careerzynith solution architect community
• Collaborate with AWS field sales, pre-sales, training and support teams to help partners and customers learn how to build and move to production-grade AWS environments that support Amazon Connect
• Define and deliver on-site consulting engagements with partners and customers, including participating in pre-sales on-site visits, understanding customer requirements, proposing and delivering packaged offerings, and delivering custom solution engagements
• Develop and maintain in-depth knowledge of contact center technologies, including cloud-based platforms, VoIP, IVR, ACD, and CRM systems
• Work with AWS product, engineering and support teams to convey partner and customer needs and feedback as input to technology roadmaps
• Share real-world implementation challenges and recommend new capabilities that would simplify adoption and drive greater value from use of AWS cloud services
• Contribute to best practice in the form of whitepapers and playbooks

• *Requirements**

• 2 years of design, implementation, or consulting in applications and infrastructures experience
• 4 years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
• 10 years of IT development or implementation/consulting in the software or Internet industries experience
• Understanding of contact center operations, workflows, and key performance metrics
• Experience working within software development or Internet-related industries
• Experience migrating or transforming legacy customer solutions to the cloud
• Experience working with AWS technologies from a dev/ops perspective
• In-depth understanding of contact center technologies, including cloud-based platforms, VoIP, IVR, ACD, and CRM systems

• *Preferred Qualifications**

• Technical presentation experience, including whiteboard, small and large group presentations
• Software development experience with building contact center integrations
• Experience working with AWS services, including Amazon Connect
• Ability to travel 10-30%

• *What We Offer**

• Competitive salary range: $118,200/year - $204,300/year
• Equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package
• Full range of medical, financial, and/or other benefits
• Ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences
• Mentorship and career growth opportunities
• Work-life balance and flexibility

• *About careerzynith Culture**

careerzynith is a diverse and inclusive workplace, and we're committed to furthering our culture of inclusion. We have employee-led affinity groups, innovative benefit offerings, and ongoing learning experiences that foster a culture of inclusion and empower us to be proud of our differences.

• *How to Apply**

If you're passionate about helping customers implement innovative cloud contact center solutions and solve technical problems, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications.

• *Equal Opportunity Employer**

careerzynith is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.careerzynith.com/disability/us.

• *Los Angeles County Applicants**

Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

• *San Francisco Fair Chance Ordinance**

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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