Experienced Sr Customer Experience Training Professional – Delivering Exceptional Learning Experiences for careerzynith Customers

At careerzynith, we're committed to empowering our customers with the knowledge and skills they need to succeed in an ever-evolving world. As a key member of our CX Learning & Enablement team, the Sr Customer Experience Training Professional will play a vital role in shaping the future of customer technical training for Building Automation in North America. If you're passionate about delivering exceptional learning experiences and have a knack for creating engaging training programs, we want to hear from you!

• *About careerzynith**

careerzynith is a leading software-industrial company that invents and commercializes technologies to address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. With a strong commitment to innovation and customer satisfaction, we're always looking for talented individuals to join our team.

• *Job Summary**

As a Sr Customer Experience Training Professional, you'll be responsible for delivering and developing customer technical training supporting Building Automation in North America. You'll work closely with our CX Training Manager and collaborate with the global training team to ensure that our training programs meet the highest standards of quality and relevance. Your expertise will be invaluable in shaping the future of customer technical training at careerzynith.

• *Key Responsibilities**

• Assist in updating and developing new and existing curriculum to ensure that our training programs remain relevant and effective
• Develop expertise in multiple brands/product lines relevant to the role, including Honeywell fire products such as Notifier, Gamewell-FCI, Fiplex, Fire-Lite, Silent Knight, Xtralis, and Farenhyt
• Coordinate with the global training team on brand training roadmaps and learning paths to ensure seamless delivery of training programs
• Deliver face-to-face and virtual classroom technical training for careerzynith customers, ensuring best-in-class delivery through customer satisfaction surveys
• Ensure the quality of training content remains relevant by acting upon customer feedback to drive improvements in training offerings
• Utilize mobile technology to live stream classes for virtual training sessions
• Document potential training equipment damage post-shipping to customer sites
• Interface with customers on a daily basis via phone calls or text messaging to coordinate with students, including:
+ Class times and course content+ Private training events+ Answering technical support questions
• Support Learning & Enablement new training development programs by acting as a subject matter expert validating content and course structures
• Develop and deliver bespoke customer trainings either via virtual classroom or at customer premises as required
• Identify learning development paths for students attending classes, encouraging uptake of further careerzynith training through awareness of Learning & Enablement offerings across careerzynith Building Technologies
• Participate and contribute to team meetings and other company meetings across the careerzynith organization
• Ensure the achievement of all individual and team targets and KPIs
• Focus on end-user customers and include time of contact with customers

• *Benefits of Working for careerzynith**

At careerzynith, we offer a comprehensive benefits package that includes:

• Performance-driven salary
• Cutting-edge work and developing solutions side-by-side with dedicated experts in their fields
• Employer-subsidized Medical, Dental, Vision, and Life Insurance
• Short-Term and Long-Term Disability
• 401(k) match
• Flexible Spending Accounts
• Health Savings Accounts
• EAP
• Educational Assistance
• Parental Leave
• Paid Time Off (for vacation, personal business, sick time, and parental leave)
• 12 Paid Holidays

• *Qualifications**

To be successful in this role, you'll need:

• Training program delivery experience
• Experience with commercial fire products
• Knowledge of at least one of the following Honeywell fire products: Notifier, Gamewell-FCI, Fiplex, Fire-Lite, Silent Knight, Xtralis, Farenhyt
• Bachelor's degree or technical training program
• NICET certification

• *Preferred Qualifications**

• Experience in a similar role or industry
• Strong understanding of Learning Management Systems and Training Delivery
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize multiple tasks

• *About Our Team**

Our CX Learning & Enablement team is a dynamic and collaborative group of professionals who are passionate about delivering exceptional learning experiences for our customers. We're committed to innovation, customer satisfaction, and continuous improvement. If you're looking for a challenging and rewarding role that will allow you to grow and develop your skills, we want to hear from you!

• *How to Apply**

If you're ready to take your career to the next level and join a team of dedicated professionals who are shaping the future of customer technical training, apply now! Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you!

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• *careerzynith is an equal opportunities employer and welcomes applications from diverse candidates.**

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