Experienced Technical Customer Care Specialist I – careerzynith Dealer Management Software

At careerzynith, we're a forward-thinking innovator in the automotive industry, dedicated to putting people first and creating a workplace culture centered on inclusion and kindness. Our mission is to be a force for good in the world, and we're looking for talented individuals to join our team and help us achieve our goals.

As a Technical Customer Care Specialist I, you'll play a critical role in delivering exceptional service to our clients, resolving technical issues, and maintaining the high standards of careerzynith's Dealer Management Software (DMS). If you're a motivated and customer-focused individual with a passion for problem-solving, we encourage you to apply for this exciting opportunity.

• *Job Highlights:**

• **Company:** careerzynith
• **Start Date:** Immediate openings available
• **Position:** Experienced Technical Customer Care Specialist I – careerzynith Dealer Management Software
• **Location:** Remote
• **Compensation:** A competitive salary

• *About careerzynith:**

careerzynith is a leading provider of innovative solutions for the automotive industry. Our award-winning workplace culture is built on the principles of inclusion, kindness, and customer satisfaction. We're committed to creating a work environment that's engaging, supportive, and empowering for our employees. As a member of our team, you'll have the opportunity to work with a talented group of professionals who share your passion for delivering exceptional service and driving business results.

• *Job Responsibilities:**

As a Technical Customer Care Specialist I, you'll be responsible for:

• Managing a variety of interactions with clients via phone, email, and other methods of communication, supporting the DMS technical call center
• Professionally managing a variety of questions and concerns from clients regarding technical inquiries for the careerzynith Dealer Management Software (DMS)
• Responding to client inquiries, troubleshooting and/or resolving product issues, and providing the information to resolve our clients' concerns
• Researching technical problems with the aim of finding the best possible solution
• Working with internal team members via cases, phone, email, and IM to escalate system and client issues
• Analyzing data to resolve complex technical issues
• Using critical thinking and problem-solving skills to resolve a wide variety of issues
• Following up with client requests in a timely manner
• Correctly documenting all work in a case system
• Managing escalation cases with professionalism and a focus on client satisfaction
• Mentoring team members to improve the department's overall success and client satisfaction
• Maintaining constructive relationships with customers and bringing to the attention of the manager any issues/inquiries
• Working on other projects as assigned by their Manager/Supervisor
• Attending training sessions to improve and/or maintain skill sets
• Maintaining professionalism while working with clients, co-workers, and leadership
• Ability to work under pressure and against deadlines
• Ability to use discretion in managing confidential client data
• Ability to follow outlined processes and demonstrate good judgment
• Ability to work well independently and with a team
• Ability to analyze different types of data to draw conclusions

• *Essential Qualifications:**

• High School Diploma/GED
• Generally, less than 2 years' experience in a related field
• Working knowledge of Microsoft Outlook, Word, and Excel

• *What We Look For (Preferred):**

• College Degree
• Technical background

• *Work Environment and Company Culture:**

As a remote employee, you'll have the flexibility to work from anywhere in the United States, while still being part of a dynamic and supportive team. Our company culture is built on the principles of inclusion, kindness, and customer satisfaction. We're committed to creating a work environment that's engaging, supportive, and empowering for our employees.

• *Career Growth Opportunities and Learning Benefits:**

At careerzynith, we're committed to helping our employees grow and develop their skills. We offer a range of training programs, mentorship opportunities, and career development resources to help you achieve your career goals. As a Technical Customer Care Specialist I, you'll have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional service and driving business results.

• *Compensation, Perks, and Benefits:**

We offer a competitive salary, as well as a range of benefits and perks to support your physical, emotional, and financial well-being. These include:

• Comprehensive health insurance
• Retirement savings plan
• Paid time off
• Flexible work arrangements
• Professional development opportunities
• Recognition and rewards for outstanding performance

• *Ready to Apply?**

If you're a motivated individual with a passion for delivering exceptional service and driving business results, we encourage you to apply for this exciting opportunity. We're excited to review your application and look forward to the opportunity to discuss this role further.

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