Experienced Telehealth Customer Service Agent – Hybrid Work Environment

At careerzynith, we're dedicated to delivering exceptional patient care and creating a positive experience for our patients and colleagues alike. As a Telehealth Customer Service Agent, you'll play a vital role in helping us achieve our mission by providing top-notch customer service and support to our patients. If you're a motivated and compassionate individual with a passion for healthcare, we encourage you to apply for this exciting opportunity.

• *About careerzynith**

careerzynith is a leading healthcare provider with a strong commitment to giving back to our communities. Our colleagues have invested over 156,000 hours volunteering in our communities, demonstrating our organization's dedication to making a positive impact. As a Telehealth Customer Service Agent, you'll be part of an organization that values flexibility, growth, and development.

• *Benefits**

careerzynith offers a comprehensive total rewards package that supports the health, life, career, and retirement of our colleagues. Our benefits include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay, including prescription drug and behavioral health coverage, free telemedicine services, and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance, and more.
• Free counseling services and resources for emotional, physical, and financial well-being.
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
• Employee Stock Purchase Plan with 10% off careerzynith stock.
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder, and pet care, home and auto repair, event planning, and more.
• Consumer discounts through Abenity and Consumer Discounts.
• Retirement readiness, rollover assistance services, and preferred banking partnerships.
• Education assistance (tuition, student loan, certification support, dependent scholarships).
• Colleague recognition program.
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence).
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

• *Learn more about Employee Benefits**

Note: Eligibility for benefits may vary by location.

• *Job Summary and Qualifications**

As a Telehealth Customer Service Agent, you'll work from home with the flexibility to occasionally visit our clinic as needed. This role requires proficiency in telehealth systems, strong communication skills, and the ability to manage multiple tasks in a virtual environment.

• *Key Responsibilities:**

• Insurance Verification and explanation of benefits to patients
• Respond/Answer incoming calls from customers routed from a CareNow clinic to a centralized queue and Quote estimated wait times
• Knowledge of Urgent Care EMR – able to access and read notes and referral orders, Register Web Check-Ins patients in EMR when indicated
• Trouble shoot/resolve problems
• Communicate and coordinate with internal departments
• Make out-bound calls to Web Check-In patients as needed, Follow up with patients with customer care questions

• *Requirements:**

• 1+ year of experience in a medical office setting
• 1+ years of experience in a Customer Service or help desk capacity
• Experience using Experity for electronic health records or an EHR system is required
• Must have proficiency in MS Word, Excel, PowerPoint, Outlook Express, Microsoft Outlook, and Internet
• Ability to communicate clearly and professionally, both verbally and in writing
• Ability to handle complaint and unpleasant patients in a professional manner

• *CareNow and careerzynith**

CareNow delivers quality, convenient, patient-centered urgent care with unparalleled service. We are in more than 100 urgent care clinics around the United States. We are committed to staffing our clinics with the most qualified and experienced providers. Our providers are dedicated to improving lives and leading the charge in urgent care medicine. Our physician-guided focus is centered on providing extensive resources. And we provide support to our growing CareNow physician team. Our doctors and medical staff are trained in family practice, emergency medicine, or internal medicine. We offer a wide range of primary and urgent care services for the entire family.

• *HCA Healthcare**

HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it." – Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder

• *Be a part of an organization that invests in you!**

We are reviewing applications for our Telehealth Customer Service Agent opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!

• *Equal Opportunity Employer**

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

• *Ready to Apply?**

If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.

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