**Experienced Third Shift Customer Solutions Representative – Remote Opportunity at arenaflex**

As a leading provider of innovative solutions in the industry, arenaflex is committed to delivering exceptional customer experiences that exceed expectations. We are seeking a highly skilled and dedicated Third Shift Customer Solutions Representative to join our team in a fully remote capacity. This is an exciting opportunity for a customer-focused professional to make a meaningful impact while enjoying the flexibility of working from home.

• *About arenaflex**

arenaflex is a dynamic and forward-thinking organization that prides itself on its commitment to customer satisfaction, innovation, and employee growth. Our team is passionate about delivering top-notch solutions that meet the evolving needs of our customers. With a strong focus on employee development and well-being, we offer a supportive and inclusive work environment that fosters collaboration, creativity, and success.

• *Job Summary**

As a Third Shift Customer Solutions Representative, you will be responsible for providing exceptional customer service over the phone, dispatching calls to technicians, and performing various administrative duties. This is a unique opportunity to work in a fully remote capacity, with the exception of training, and enjoy a competitive compensation package, comprehensive benefits, and opportunities for career growth and development.

• *Key Responsibilities**

• Answer inbound phone calls to schedule jobs and handle customer service inquiries in a timely and efficient manner
• Initiate outbound phone calls for scheduling of service calls to ensure seamless communication with customers
• Handle various customer inquiries and requests, providing accurate and efficient solutions
• Dispatch the correct technician (based on qualifications, geography, customer preference) to each job, ensuring timely and effective service delivery
• Utilize Service Titan & ClearPath software to effectively plan and dispatch jobs, streamlining processes and improving customer satisfaction
• Proactively communicate with customers regarding estimated arrival times, technician details, and other relevant information
• Communicate with technicians regarding availability, expected completion time, and other essential details
• Ensure accuracy of details (customer name, phone number, address, etc.) on all scheduled calls, maintaining high standards of quality and attention to detail
• Perform a variety of administrative duties as requested by your direct supervisor and other managers in the company, demonstrating versatility and flexibility
• High interaction with service technicians and various customers from residential to commercial, requiring strong interpersonal and communication skills
• Other duties as assigned, demonstrating a commitment to teamwork and adaptability

• *Qualifications**

• High school diploma or equivalent (GED)
• Minimum of 3 years relevant work experience in a customer service environment, with a proven track record of delivering exceptional customer experiences
• Must live in Illinois and be able to reliably commute to McHenry, IL each day for training, although remote work is available after training
• Previous dispatch experience a plus, with a strong understanding of scheduling and dispatching processes
• Strong verbal and written communication skills, with the ability to effectively communicate with customers, technicians, and internal stakeholders
• Plumbing, Electric & HVAC experience a Plus, with a strong understanding of industry-specific terminology and concepts
• Attention to detail, with a focus on accuracy and quality in all aspects of the job
• Ability to manage priorities and workflow, with a strong sense of organization and time management
• Ability to deal effectively with a diversity of individuals at all organizational levels, demonstrating empathy, patience, and professionalism
• Versatility, flexibility, and a willingness to work within constantly changing priorities, with a strong sense of adaptability and resilience
• Proficient in Microsoft Office, with a strong understanding of software applications and technology
• Ability to work from home efficiently, with a dedicated workspace and reliable internet connection
• Ability and willingness to work nights and weekends, with a flexible schedule that meets the needs of the business

• *Benefits**

• Medical, Dental & Vision Insurance, providing comprehensive coverage for you and your family
• Supplemental AFLAC Insurance Options, offering additional protection and peace of mind
• 401(k) Plan with Company Match, helping you save for the future and achieve your long-term goals
• Company-provided Life Insurance, providing financial security and protection for your loved ones
• Employee discounts on company-provided services, offering exclusive benefits and savings
• On-site training facility for continuous employee development, with a focus on skills enhancement and career growth
• Paid Time Off (PTO), allowing you to recharge and take time off when needed
• Paid Holidays, providing a break and time to relax and recharge
• Tuition Reimbursement, helping you pursue further education and career advancement

• *How to Apply**

If you are a motivated and customer-focused professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you and exploring how you can contribute to the success of arenaflex.

• *Equal Employment Opportunity**

arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, ages, and abilities.