Federal Financials Business Consultant Junior
About the position
Are you a dynamic and experienced Business Analyst with a desire for innovation and a knack for solving complex challenges? If so, we have an exciting opportunity for you! The DOJ IT Sector is a leading provider of innovative solutions for law enforcement federal agencies and organizations. We specialize in delivering cutting-edge technologies that drive efficiency, enhance operations, and meet the unique needs of our clients. We are seeking a talented member to join our team as a Business Analyst. This position is located in our Washington, DC office; however, a hybrid working model is acceptable.
- Responsibilities
- Serve as the frontline responder to inquiries received via the helpdesk inbox, ensuring timely and accurate resolution to support the smooth operation of credit card services.
- Administer system access by managing Citi Manager password resets for government cardholders, safeguarding account security and access integrity.
- Facilitate the seamless management of credit card accounts by promptly reopening erroneously closed accounts or those returning from detail assignments.
- Maintain compliance and financial accuracy by efficiently closing accounts for departing government employees, ensuring data integrity and security.
- Proactively manage credit and cash limits, guaranteeing that they are accurately set and reflective of current requirements and regulations.
- Enhance operational efficiency by updating and maintaining process guides and How-To Guides to reflect changes, updates, and corrections promptly.
- Keep stakeholders informed and aligned by updating the daily guide with critical information such as broadcasts, notifications, training, and newsletters.
- Ensure smooth payment processing by resolving Credit Card Payment form rejections in Momentum/UFMS promptly, collaborating with the CGI UFMS helpdesk team for solutions
- Foster positive cardholder experiences by promptly notifying them via email with clear instructions on retrieving their credit balances from Citi.
- Demonstrate problem-solving skills by troubleshooting and resolving invalid credit card errors for E2 travelers efficiently, minimizing disruptions to travel plans.
- Uphold data accuracy and security by meticulously verifying cardholder accounts in Citi Manager to ensure accurate MAC and alias settings.
- Enhance financial transparency and compliance by creating and maintaining accounting templates for cardholders in UFMS, facilitating accurate financial reporting.
- Requirements
- Experience in Government Credit Card (Fleet, Purchase, Travel)
- Intermediate experience in MS Excel
- Experience working in a Helpdesk/End-user support environment
- Ability to work independently conducting in-person/remote interactions with government end-users
- Ability to establish and maintain effective working relationships with customers, vendors, internal employees and agency employees
- Good computer skills utilizing Microsoft Word, Excel and Outlook
- Excellent interpersonal communication skills, both oral and written
- Nice-to-haves
- UFMS/Momentum experience is highly desirable
- Experience in CitiManager and E2 Travel
- Familiarity with SAP BusinessObjects and running reports
- Benefits
- Competitive compensation
- Comprehensive insurance options
- Matching contributions through the 401(k) plan and the share purchase plan
- Paid time off for vacation, holidays, and sick time
- Paid parental leave
- Learning opportunities and tuition assistance
- Wellness and Well-being programs
Apply Now
Apply Now