FedEx is currently hiring part-time Remote Customer Service Representatives in New York, New York. If you're searching for flexible remote work with a globally trusted company, this opportunity allows you to support FedEx customers while working from the comfort of your home.
This role is perfect for individuals seeking a balance between work and life, while gaining experience in the logistics and customer support industry.
Role Summary
As a part-time remote customer service agent, you’ll handle service inquiries, resolve shipment tracking issues, and support FedEx customers with professionalism and efficiency. The position offers remote training, flexible hours, and a supportive work environment.
Primary Responsibilities
Handle inbound customer service inquiries about shipments, accounts, and services.
Provide accurate information regarding package tracking, billing, and delivery times.
Record and document customer concerns using internal systems.
Escalate unresolved matters and follow up to ensure a timely resolution.
Work efficiently from home while meeting performance expectations.
Requirements
Must be based in or near New York, NY and authorized to work in the U.S.
High school diploma or equivalent.
Previous customer service experience preferred, especially in a remote or call center setting.
Strong written and verbal communication skills.
Reliable internet connection and a quiet home workspace.
Compensation and Benefits
Competitive hourly wage.
Flexible scheduling options.
Remote training and ongoing support.
Paid time off and eligibility for select benefits based on schedule.
Inclusive, diverse virtual team environment.
How to Apply
Interested applicants should visit the FedEx careers page and search for part-time remote customer service positions in the New York area. Candidates selected will be contacted for a virtual interview and onboarding process.
FedEx is proud to be an Equal Opportunity Employer committed to diversity and inclusion.