Follow Up Counselor, Bilingual – Spanish

Job Description:
• Provide telephone follow-up and assistance in English and Spanish to individuals in crisis.
• Contact callers, emergency department discharges, and suicide attempt survivors, for intake, to assess risk, provide referrals for mental health and other related services, and assist in linkage to services.
• Contact mental health service providers to help callers secure services.
• Maintain accurate and detailed call reports.
• Fulfill continuing education requirements as requested or required for the agency and the Suicide Prevention Center Division.
• Attend routinely scheduled meetings as requested or required for the Suicide Prevention Center follow-up Program.
• Monitor and measure client progress against safety plan and stated goals as it applies to outpatient mental health documentation.
• Responsible for chart documentation and status reports, ensures client documentation is accurate and submitted within the established timeframe.

Requirements:
• Fluency in required language for assigned program (Spanish).
• Minimum of six months of relevant behavioral health experience, with one year of experience in crisis intervention or suicide prevention strongly preferred.
• Possess a high school Diploma or equivalent.
• Be 18 years of age or older.
• Possess strong interpersonal skills, including the ability to empathetically engage with any individual regardless of background, and demonstrate a high level of emotional intelligence in the process.
• Exceptional at multi-tasking and time management, able to drive multiple pieces of work forward simultaneously while meeting all deadlines.
• Demonstrated ability to effectively use web-based platforms, electronic documentation systems, and communication tools, with strong typing and data entry skills required to accurately document interactions in real time.
• Have high speed internet with an active Ethernet connection, and a quiet/confidential workspace.
• Be empathetic, flexible, and adaptable to varying situations.
• Have open availability and flexibility to work within the program’s operating hours, including weekends and holidays.
• Be reliable and able to adhere to schedules based upon program needs.
• Complete yearly required continuing education trainings.
• Have knowledge of all job specific skills including safety assessment, data collection, and triage.
• Goal-oriented team player with strong experience working in large and complex systems.
• A commitment to team objectives and Didi Hirsch philosophies.
• Successfully pass our pre-employment screening, including a background check and live scan fingerprinting.

Benefits:
• loan repayment programs

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