**Full Time Customer Service & E-Commerce Supervisor at arenaflex**

• *Join arenaflex's dynamic team and contribute to creating exceptional customer experiences in our stores. As a Full Time Customer Service & E-Commerce Supervisor, you will play a vital role in driving the success of our Customer Service & E-Commerce programs, ensuring seamless checkout experiences, and fostering a positive work environment.**

• *About arenaflex**

arenaflex is a leading retailer dedicated to providing high-quality products and exceptional customer service. We are passionate about nourishing people and the planet, and our commitment to sustainability and social responsibility sets us apart. As a Full Time Customer Service & E-Commerce Supervisor, you will be part of a team that shares your values and is dedicated to making a positive impact.

• *Key Responsibilities**

As a Full Time Customer Service & E-Commerce Supervisor, you will be responsible for:

• Delivering outstanding customer experiences and holding Team Members accountable for delivering exceptional service
• Establishing clear expectations for balancing in-store customer service and completing online orders
• Monitoring in-store and online customer flow, assigning tasks, and balancing the needs of all customers
• Seeking awareness of relevant competitors and industry trends
• Ensuring an effective and efficient response to customer questions, requests, and/or concerns
• Supporting collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners
• Fostering a positive environment of outstanding teamwork, mutual respect, and exceptional morale
• Maintaining Team Member safety and security standards
• Ensuring compliance with relevant regulatory rules and standards
• Developing, coaching, mentoring, and motivating Team Members to sustain a high-performing team and minimize turnover
• Maintaining cleanliness of workspaces, including staging areas and coolers
• Maintaining security of equipment, such as MSRs, phones, and currency counters
• Proactively identifying process improvement opportunities
• Consistently communicating and modeling arenaflex's core values, leadership principles, and supporting goals

• *Essential Qualifications**

• 12+ months retail experience
• Ability to perform task management, balancing dynamic customer flows
• Strong analysis skills to root cause underperformance (either observed or demonstrated by metric performance)
• Excellent interpersonal, motivational, team building, and customer relationship skills
• Capable of teaching others in a positive and constructive manner
• Proficient with email, Microsoft Office, and operations-related applications

• *Preferred Qualifications**

• Experience in a supervisory or leadership role
• Knowledge of customer service principles and practices
• Familiarity with e-commerce platforms and online ordering systems
• Strong problem-solving and conflict resolution skills
• Ability to work in a fast-paced environment and adapt to changing priorities

• *Physical Requirements/Working Conditions**

• Must be able to lift 50 lbs.
• In an 8-hour workday: standing/walking 6-8 hours.
• Hand use: Single grasping, fine manipulation, pushing, and pulling.
• Work requires the following motions: bending, twisting, squatting, and reaching
• Exposure to FDA-approved cleaning chemicals
• Exposure to temperatures <32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), >90 degrees Fahrenheit
• Ability to work in a wet and cold environment
• Ability to work a flexible schedule, including nights, weekends, and holidays as needed
• Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery

• *Compensation and Benefits**

arenaflex offers a competitive hourly wage range of $16.50 - $30.20, commensurate with experience. Our comprehensive benefits package, "Whole Benefits," includes:

• Health insurance
• Retirement plan benefits
• Eligibility for a store discount
• Paid time off
• Access to other benefit programs

• *Equal Employment Opportunity**

arenaflex is an equal opportunity employer and provides a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic.

• *How to Apply**

If you are passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, apply now to join arenaflex's dynamic team. Please submit your application through our website.

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Join arenaflex's Team Today!

Apply now to become a Full Time Customer Service & E-Commerce Supervisor at arenaflex. We look forward to reviewing your application!

• Click the link below to apply


• Submit your application through our website


• Join arenaflex's dynamic team and contribute to creating exceptional customer experiences

Apply Now

Apply Now