Gastroenterology (GI) Care Medical Assistant (MA) (Remote)
About
Welby Health is a fast-growing, San Diego-based digital healthcare organization that improves access to quality care through patient-centered telehealth solutions. By uniting providers, patients, and technology, we close gaps in care and deliver meaningful results. We envision a healthcare system where technology removes barriers, patients come first, and providers are empowered to deliver efficient, compassionate care to everyone, everywhere.
As we expand our clinical operations to support a growing patient and client base, we are seeking full-time medical assistants (MAs) to join our remote care team. This role plays a key part in our remote physiological monitoring (RPM) program by contributing to the development and oversight of individualized patient care plans and providing ongoing guidance and support to our patients.
- Key Responsibilities
- Monitor and review patient vitals and care plans using our proprietary technology platform;
- Collaborate with registered nurse (RN) case managers to support the development and execution of care plans addressing clinical and social needs;
- Respond to alerts related to patient vitals and provide appropriate clinical guidance;
- Deliver patient education and support through video, phone, and asynchronous communication;
- Coordinate care with physicians and serve as a liaison between providers and patients;
- Assist patients in building healthier habits through personalized coaching and support.
- Required Qualifications
- Active and valid medical assistant (MA) certification;
- Associate's degree in nursing or a closely related healthcare discipline;
- Strong customer service and communication skills;
- Ability to work independently in a remote, technology-driven environment.
- Preferred Qualifications
- Experience in case management;
- Bilingual or multilingual proficiency.
- What We Offer
- Fully remote work environment;
- Competitive benefits including medical, dental, vision, and 401(k) with matching;
- Unlimited paid time off (PTO);
- Meaningful opportunities to contribute within a mission-driven, fast-growing startup.
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