Generalist Clinician, ERS; LSW/LPC
About the position
- Responsibilities
- Triage via telephone to determine the severity of client requests and provide linkage to appropriate services.
- Assist callers to Netcare's crisis hotline with compassion and expertise to develop solutions.
- Make internal/external emergency and crisis intervention referrals and dispatch crisis services as appropriate.
- Maintain timely and complete documentation of services and activities.
- Operate and respond to live chat requests.
- Respond to waiting phone calls and chat requests within time parameters.
- Monitor voicemail and respond as assigned.
- De-escalate callers and ascertain risk using clinical skills.
- Participate in peer review as assigned.
- Engage in follow-up activities with recently discharged clients using motivational interviewing.
- Problem-solve with callers to the Homeless Hotline and manage shelter waitlists.
- Keep Homeless Hotline records in the homeless system database.
- Perform other duties as assigned.
- Requirements
- Must have LSW, LPC, LISW, or LPCC license.
- Experience in mental health or crisis intervention.
- Strong computer skills for documentation and communication.
- Nice-to-haves
- Experience with motivational interviewing techniques.
- Familiarity with the demographic and human services network in Franklin County.
- Benefits
- Health savings account
- Health insurance
- Dental insurance
- Vision insurance
- Employee discount
- Life insurance
- Referral program
- Retirement plan
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