German-Speaking CSR Online Marketplace; Remote, Greece

Remote, USA • Full-time • Posted 2026-05-04

Position: German-Speaking CSR for Online Marketplace (Remote, Greece)
Location: Germany

Mercier Consultancy MD is thrilled to announce a remote opportunity for German Speaking Customer Service Representatives for an Online Marketplace, offering the flexibility to work from Greece. This position is perfect for motivated individuals who are passionate about e-commerce and providing exceptional customer support. You will assist customers in German, helping them navigate various products and services on the platform, ensuring a smooth shopping experience.

Respond to customer inquiries regarding product listings, order statuses, and account management through phone, email, and live chat in German
Assist customers with issues related to payment processing, shipping, and returns
Provide guidance on using the online marketplace effectively and resolving any technical issues
Document customer interactions meticulously in our CRM system for accurate tracking and follow-up
Collaborate with internal teams to improve service delivery and operational efficiency
Stay updated on marketplace policies, promotions, and new product offerings to provide accurate information to customers
Fluency in German (both written and spoken) is essential; proficiency in English is advantageous
Previous experience in customer service, especially within online retail or e-commerce
Strong communication skills and a customer-centric attitude
Ability to troubleshoot and resolve customer issues efficiently
Excellent time management skills and the ability to handle multiple customer inquiries simultaneously
Familiarity with CRM software and online marketplace platforms is a plus
Willingness to work remotely and adapt to flexible hours as needed
Competitive Monthly Salary
2 Extra Salaries Per Year
Fully Paid Relocation Package
Fully Paid Training
Health Insurance
And Much More..