**Graduate Intern, Operations and Customer Center (Summer 2025) at arenaflex**

• *Join arenaflex's Operations & Customer Center (OCC) as a Graduate Intern and be part of a dynamic team that keeps the world connected**

At arenaflex, we're passionate about delivering exceptional customer experiences and operating with precision. Our Operations & Customer Center (OCC) is the heartbeat and nerve center of our worldwide operations, responsible for making strategic and tactical decisions to ensure seamless travel experiences for our customers. As a Graduate Intern, you'll be part of a team that's dedicated to innovation, collaboration, and continuous improvement.

• *About arenaflex's Operations & Customer Center**

arenaflex's OCC is a 24/7 operation that supports our global network of flights. Our team is responsible for safely planning and monitoring over one million Delta flights annually. As a Graduate Intern, you'll be assigned to our Flight Control team, where you'll have the opportunity to work on high-impact projects that drive business results.

• *Key Responsibilities**

As a Graduate Intern, you'll have the chance to lead efforts in the following areas:

• **Developing an Ethical Framework for Artificial Intelligence (AI) Policy and Guidelines**: You'll work with our team to create a framework that supports the current and future workforce, ensuring that AI is used responsibly and ethically.
• **Determining Opportunities for AI and Machine Learning**: You'll assist in identifying opportunities to leverage AI and machine learning to enhance decision-making capabilities and drive business results.
• **Determining Data Requirements for Next-Generation Decision Support Tools**: You'll work with our team to identify the data requirements needed to support next-generation decision support tools, enabling us to make data-driven decisions.

• *Benefits and Perks to Help You Keep Climbing**

As a Graduate Intern at arenaflex, you'll enjoy the following benefits and perks:

• **Must be a graduate student with a focus in policy-making**: We're looking for students with a passion for policy-making and experience in Artificial Intelligence or a similar background.
• **Full-time availability for the Summer 2025 semester**: You'll be expected to work full-time on a 8AM – 5PM schedule.
• **Professional work experience**: This internship is designed to provide you with educational and professional work experience to prepare you for the workforce.
• **Relocation to Atlanta, GA**: You'll have the opportunity to relocate to Atlanta, GA, and experience the city's vibrant culture and community.
• **Team-oriented attitude**: We're looking for candidates who are willing to brainstorm with and leverage the expertise of other team members, maintaining a team-first attitude with success of your team as top priority.
• **Strong organizational, project management, and verbal/written communication skills**: You'll need to possess strong organizational, project management, and verbal/written communication skills to succeed in this role.
• **Proficiency in Microsoft Office Suite**: You'll need to be proficient in Microsoft Office Suite, especially Excel & PowerPoint.
• **Comfortable working in group and individual settings**: You'll need to be comfortable working in group and individual settings, with a focus on collaboration and teamwork.
• **Prioritizing safety and security**: Consistently prioritizing safety and security of self, others, and personal data is essential in this role.
• **Embracing diverse perspectives**: You'll need to be open to diverse perspectives, thinking, and styles, and be willing to learn from others.
• **Deltas values**: You'll need to espouse arenaflex's values of honesty, integrity, and respect.

• *What You Need to Succeed**

To succeed in this role, you'll need to possess the following minimum qualifications:

• **Consistently prioritizing safety and security**: You'll need to consistently prioritize safety and security of self, others, and personal data.
• **Embracing diverse perspectives**: You'll need to be open to diverse perspectives, thinking, and styles.
• **High school diploma or equivalent**: You'll need to possess a high school diploma, GED, or high school equivalency.
• **Age and authorization to work in the United States**: You'll need to be at least 18 years of age and have authorization to work in the United States.

• *What Will Give You a Competitive Edge**

To stand out in this role, you'll need to possess the following preferred qualifications:

• **Background and experience in AWS, data engineering, and building AI/ML solutions**: Experience in AWS, data engineering, and building AI/ML solutions will give you a competitive edge.
• **Leadership roles**: A track record of seeking leadership roles, including student and community organizations, will demonstrate your ability to lead and inspire others.
• **Passion for a future career in the aviation industry**: A passion for a future career in the aviation industry and serving arenaflex's customers will show your commitment to the field.

• *Additional Best Practices**

In this role, you'll need to:

• **Listen and learn from diverse perspectives**: You'll need to be able to listen and learn from people with many different perspectives.
• **Handle shifting priorities**: You'll need to be able to handle shifting priorities that come from business needs.
• **Drive results**: You'll need to be high-performing and interested in driving results.
• **Mentor and learn**: You'll need to be open to mentoring and learning as a method to grow and improve.

• *Join arenaflex's Operations & Customer Center Team**

If you're passionate about innovation, collaboration, and continuous improvement, and you're looking for a challenging and rewarding internship experience, apply now to join arenaflex's Operations & Customer Center team.

Apply Now