Job Description:

Join our dynamic team as the Director of IT Service Management & Availability Leadership, where you will play a pivotal role in ensuring the availability and reliability of our technology systems. As a strategic leader, you will be responsible for driving technical teams to recover services during periods of service disruption, leveraging your exceptional communication skills and in-depth understanding of ITIL best practices.

Key Responsibilities:

• Overall accountability for the availability of technology systems, leading problem, event, and incident management for the enterprise.


• Accountability for technology systems disaster recovery planning, testing, and continuous improvement, ensuring the organization is prepared for successful recovery of a significant event.


• Accountability for the change management process and associated activities, ensuring proper testing and risk management.


• Serving as the Product Owner for the IT Service Management and Operations platform (ServiceNow), IT observability framework, and associated processes.


• Influencing technology currency roadmaps to reduce risk and drive increased systems availability, leveraging data-driven decision-making and trend analysis.


• Indirect leadership of management, technicians, and contractors during events, incidents, root cause analysis & corrective action plan creation and disaster recovery / business continuity activities across the enterprise.


• Direct leadership of 5-10 onshore / offshore contractors under a managed services agreement.

Requirements:

• Bachelor's degree in Computer Science, Computer Information Technology, or related computing major.


• 10 years of relevant work experience, with at least 5 years in a leadership role (contractors or FTE's).


• ITIL Certification.

Preferred Qualifications:

• Master's degree in Computer Science, Computer Information Technology, or related computing major.


• Experience working in an environment leveraging global outsourcing.


• Knowledge of insurance practices.

What We Offer:

• Competitive salary range: $136,600.00 - $204,800.00 Annual.


• Medical insurance.


• Dental insurance.


• Vision insurance.


• 401(k) retirement plan with company match.


• Short-term & long-term disability insurance.


• Paid time off and corporate holidays.


• Paid parental leave.


• Company-paid life insurance.

Work Environment:

We offer a flexible work environment, with the option to work from home or come into one of our corporate offices. Associates who live within a 60-mile radius of a corporate office have access to come into that office, while those outside of this radius may work from home full-time.

How to Apply:

Ready to join our team? Click the link below to apply now and we'll be in touch soon!

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