Health Access Coordinator-Spanish Speaker

About the position

Responsibilities
• Manage the intake of new customer referrals and appointment pre-screening.
• Connect customers to necessary support and provide immediate assistance for those not requiring a full MNsure Navigator appointment.
• Support the resolution of pending cases to facilitate timely customer enrollment and maintain high application approval rates.
• Participate in coverage for Portico's customer service phone lines and customer service desk.
• Ensure high-quality customer records and effective assignment of customer appointments to maximize Navigator capacity.
• Conduct appointment pre-screening and initiate MNsure manual account creation when necessary.
• Resolve customer issues that do not require a full appointment, including verifying coverage and contacting health plans.
• Manage incoming customer documents confidentially and use supporting technology for case noting.
• Assist MNsure Navigators in resolving pending cases and managing required customer documentation.
• Promptly answer and complete all customer requests and concerns using designated systems.
• Protect customer confidential data and documentation.
• Complete and maintain annual MNsure certification as a certified MNsure Navigator.
• Stay current on MNsure policies and the Affordable Care Act (ACA) rules.
• Demonstrate respect and sensitivity to customers from diverse backgrounds and inform them of available community resources.

Requirements
• Excellent customer service skills, particularly with diverse populations.
• Ability to engage customers in conversation to identify their needs or concerns.
• Critical thinking skills to resolve customer issues while maintaining professionalism.
• Strong organizational skills to ensure timely completion of tasks.
• Teamwork skills to assist and communicate effectively with co-workers.
• Ability to meet quality and productivity expectations.
• Strong attention to detail, time management, and follow-through skills.
• Proficiency in using the organization's data tracking system and accuracy in data entry.
• Achieve and maintain MNsure Navigator certification.

Nice-to-haves
• Bilingual, particularly native Spanish and Somali speakers.

Benefits
• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

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Apply Now