Healthcare Lead Qualification Specialist
This is a remote position.
We are seeking a highly organized and professional Remote Referral Intake & Qualification Specialist to support our Healthcare Referral Liaison in Collier County, Florida.
This role is responsible for:
Calling hospitals, rehab centers, and nursing facilities
Identifying discharge planners and social workers
Introducing our 24/7 care services
Pre-qualifying potential referrals
Scheduling appointments for our US-based Liaison
This is NOT a hard sales role.
This is relationship-building and qualification.
Core Responsibilities:
Outbound Outreach
Call hospitals and rehab facilities daily
Identify decision-makers (discharge planners, case managers)
Introduce our services briefly and professionally
Referral Qualification
Ask structured questions:
Is the patient discharging within 24–72 hours?
Does the patient need home care?
Is care needed 24/7, live-in, or part-time?
Is the patient private pay or insurance-based?
Appointment Setting
Schedule in-person visits for the Healthcare Liaison
Confirm time, location, and contact person
Send confirmation email (template provided)
CRM Management
Document every call
Track referrals
Update pipeline daily
Maintain clean data
Daily KPIs (Important)
40–60 outbound calls per day
5–10 meaningful conversations
3–5 scheduled introductions weekly
100% CRM documentation
Requirements
Required Skills:
Clear English speaking (neutral accent preferred)
Professional phone etiquette
Healthcare experience preferred but not required
Comfortable calling US medical facilities
Organized and detail-oriented
Able to work US Eastern Time hours
Benefits
Base: $600–$900/month
$25 per qualified appointment
$50–$100 per admitted patient
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