[Hiring] 3rd Shift Customer Solutions Specialist @TrxNow®
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
- This role involves providing customer support as a Customer Solutions Specialist (CSS). Responsibilities include:
- Answer inbound member calls
- Ask essential questions to understand each member’s unique situation
- Navigate computer program, input information to locate each member, and identify nearby service providers
- Accurately collect and perform data entry of all required member/provider information
- Use professional communication etiquette and active listening skills to assist members/providers with their needs dispatching the correct service
- Demonstrate efficient call control with ability to follow a script for various partners/scenarios and deescalate situations when necessary
- Consistently meet company standards and specified goals as assigned by management
- Maintain confidentiality of account information
- Escalate any issues that may arise to management
- Adhere to the prescribed policies and procedures as outlined in the Employee Handbook
- Qualifications
- Maintains a positive attitude and ability to work well with others
- Exhibits excellent communication skills – professional, articulate voice; ability to listen and communicate effectively
- Demonstrates the ability to multi-task in several computer applications while typing quickly and accurately
- Enjoys working in a fast-paced environment while maintaining a professional attitude
- Holds a minimum of 1 year of call center or customer service experience
- Takes pleasure in helping people when their day is unexpectedly disrupted
- Possesses emotional resilience and the ability to handle upset members in a calm, professional manner
- Benefits
- You can wear a hat, T-shirt, jeans, etc. Dress casually every day!
- Inbound Calls Only - No Cold Calls, No Sales, No Collections!
- Paid training – no experience required!
- Performance-based incentives
- Flexible work environment with work from home opportunities available
- Paid Holidays & Paid Time Off
- Benefits including Health, Dental, and Vision plans
- We are a great place to work and have a fun and friendly work environment!
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